Ghati Ann

As a Customer Service Assistant, I assist customers in filling policy documents, confirm details, process payments, and issue receipts. I ensure customer satisfaction through effective communication and follow-ups.

In this role, I provided support to the sales team, conducted audits, planned sales appointments, and developed strategies for product positioning. I also monitored competitor activities and prepared sales reports.

As a Marketing Support Associate, I managed sales data quality, executed strategies to expand the customer base, and assisted in creating sales materials. I also provided forecasts and reports on sales performance.

In my role as a Sales Associate, I promoted organizational goals, managed the sales team, and conducted training to ensure high levels of client satisfaction and performance management.

I liaised with various departments on sales projects and participated in task forces to enhance sales operations and customer support.

As a volunteer, I created awareness about social issues among youth and participated in mentorship programs and civic education initiatives.

I conducted workshops on HIV/AIDS awareness and educated communities on issues such as sexual abuse and domestic violence.

Achieved a KCSE certificate, which provided a foundational education and prepared me for further studies.

Acquired computer skills that are essential for various professional environments, enhancing my ICT competence.

Completed a Diploma in Business Management, focusing on various aspects of business operations and management principles.

Completed primary education, laying the groundwork for my academic and personal development.