PKPaul Kibe
@paulkibe
Customer care professional with data analysis experience and proven satisfaction results.
KenyaWhat I'm looking for
I am a customer care specialist with a degree in Computer Science and hands-on experience across telecommunications, retail and utilities customer service roles. I consistently delivered high satisfaction, maintained a 95%+ customer satisfaction rating, and reduced customer wait times by 20% through process improvements.
My background includes recording customer interactions for continuous improvement, responding to inquiries via phone, email and in person, and supporting promotion and sales of company products. I also applied basic data-analysis tasks while working as a customer care agent and data analyst at Thika Water Company to help meet daily service targets.
I am dependable, team-oriented and focused on improving service outcomes: I collaborate with colleagues to hit targets and use recorded feedback to continuously refine service delivery.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
Thika Water Company
Jan 2023 - Dec 2024 (1 year 11 months)
Promoted company water products and collaborated with team members to meet daily service targets while supporting data analysis tasks.
Customer Care Agent
Safaricom Networks
Jan 2020 - Dec 2022 (2 years 11 months)
Responded to customer inquiries via phone, email, and in person while sustaining high satisfaction through timely resolution and service.
Customer Care Support
per markets
Jan 2019 - Dec 2020 (1 year 11 months)
Handled customer complaints and recorded interactions to improve service; maintained a 95%+ customer satisfaction rating and reduced customer wait times by 20%.
Education
Degrees, certifications, and relevant coursework
UUUnited States International University
Bachelor of Science, Computer Science
2014 - 2018
Grade: Upper Second Class
Attained an Upper Second Class degree in Computer Science.
Turasha High School
High School Diploma, General Secondary Education
2010 - 2013
Grade: B+ mean
Completed secondary education and obtained a B+ mean grade in the national high school examination.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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