Rozzie Rona

Successfully researched and created a transition policy framework to guide the transition of children from institution care to home-based care. Demonstrated strong project management and coordination skills, maintaining clear project records and ensuring timely updates for stakeholders. Skillfully managed administrative responsibilities for student welfare, including handling confidential informat

Created and maintained accurate records of customer interactions and knowledge base entries, escalating complex customer queries to appropriate functional areas. Developed strong communication skills by resolving issues and providing clear explanations to customers. Managed and resolved customer complaints, conducting research to identify logical, long-lasting solutions.

Documented call information accurately, ensuring compliance with standard procedures and achieving SLA timelines efficiently. Fostered customer loyalty through proactive follow-ups and personalized service. Managed and resolved customer complaints by evaluating problems and providing logical, lasting solutions.

Exceeded sales targets by building rapport with potential customers and resolving customer queries to boost payment targets. Raised awareness of the benefits of water connectivity, thereby increasing revenue. Organized and analyzed customer account information to identify trends and improve service delivery.

Pursued a comprehensive Bachelor of Arts degree, specializing in Sociology and Economics. Gained a strong foundation in social structures, economic principles, and their interconnections.