FWfaith wamucii
@faithwamucii
Customer service professional with expertise in banking and insurance.
KenyaWhat I'm looking for
I am a dedicated customer service professional with extensive experience in the banking and insurance sectors. Currently, I serve as a Customer Service Assistant at Directline Assurance, where I excel in understanding customer needs and ensuring their satisfaction through efficient service delivery. My role involves assisting clients with policy documentation, managing inquiries, and providing information on claims, which has honed my ability to communicate effectively and resolve issues promptly.
Previously, I worked as a Relationship Officer at Equity Bank, where I facilitated customer transactions and advised on saving and investment plans. My experience also includes event organization at the Kenya Forest Service, where I liaised with clients to ensure successful event execution. I am passionate about leveraging my skills in a progressive environment that values teamwork and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Directline Assurance
Mar 2017 - Present (8 years 3 months)
As a Customer Service Assistant, I assist customers in filling policy documents, confirm proposal forms, process payments, and respond to inquiries. I ensure accurate service delivery and maintain customer satisfaction through effective communication and follow-ups.
Relationship Officer
Equity Bank Limited
Aug 2013 - Jul 2016 (2 years 11 months)
In my role as a Relationship Officer, I assisted customers with financial transactions, provided advice on savings and investments, and ensured customer satisfaction through efficient service delivery in banking operations.
Event Organizer
Kenya Forest Service
Sep 2012 - Jul 2013 (10 months)
As an Event Organizer, I liaised with clients to understand their event requirements, secured venues, maintained records, and handled client inquiries to ensure successful event execution at the Nairobi Arboretum.
Customer Service/Business Consultant
Resolution Health E.A Ltd
May 2011 - Aug 2012 (1 year 3 months)
In this role, I provided clients with information on insurance products, assisted in sales, developed a clientele network, and managed administrative tasks to enhance customer satisfaction and sales performance.
Office Assistant
Real Insurance
Mar 2011 - Jul 2011 (4 months)
As an Office Assistant, I managed client documents, handled inquiries, and prepared insurance certificates, ensuring efficient office operations and customer service.
Education
Degrees, certifications, and relevant coursework
MUMoi University
Bachelor's Degree, Business Management
2016 -
Pursuing a Bachelor's Degree in Business Management with a focus on Marketing Option.
KMKenya Institute of Management
Diploma, Business Management
2009 - 2010
Grade: Credit
Completed a Diploma in Business Management with a Credit grade.
KMKenya Institute of Management
Advanced Certificate, Business Management
2009 - 2009
Grade: Credit
Achieved an Advanced Certificate in Business Management with a Credit grade.
KMKenya Institute of Management
Certificate, Business Management
2008 - 2008
Grade: Upper Credit
Completed a Certificate in Business Management with an Upper Credit grade.
Huho-ini Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2003 - 2006
Grade: C+
Obtained the Kenya Certificate of Secondary Education with a C+ grade.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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