Open to opportunities

Ghassen Nairi

@ghassennairi

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Dedicated Customer Service Agent with over 2 years of experience.

Tunisia

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What I'm looking for

I am looking for a role where I can utilize my customer service skills and contribute to a positive team environment.

I am a dedicated Customer Service Agent with more than two years of experience in the hospitality industry. My journey began at McDonald's, where I honed my skills in customer interaction and service. I learned the importance of representing a global brand and ensuring customer satisfaction in every interaction.

My career progressed as I took on roles at Al Rostamani Exchange and Odora, where I developed my sales and customer service skills further. At Emirates NBD, I welcomed and advised customers, providing them with essential information and organizing meetings to enhance their experience. I am passionate about delivering exceptional service and am eager to bring my craftsmanship to a new opportunity.

Experience

Work history, roles, and key accomplishments

Reception Service Agent

Emirates NBD

Jan 2022 - Feb 2025 (3 years 1 month)

Welcomed and advised customers, providing information in person, by phone, and email. Organized meetings with customers to facilitate their banking needs.

Customer Service Customer Relationship Management Communication Meeting Coordination

Sales Agent

Odora

Jun 2017 - Nov 2021 (4 years 5 months)

Presented products in the store and conducted sales talks and promotional campaigns. Organized and conducted product demonstrations and tastings to drive sales.

Sales Presentation Campaigns Customer Engagement Product Demonstrations

Counter Staff

Al Rostamani Exchange

Aug 2014 - Feb 2017 (2 years 6 months)

Greeted and advised customers at the counter, facilitating money exchange in foreign currencies. Performed cash closing and reported daily activities to the Branch Manager.

Customer Service Reporting

McDonald's Crew Member

Kirsch GmbH Co KG

Apr 2010 - Dec 2013 (3 years 8 months)

Welcomed, advised, and served guests in various capacities including the kitchen, Mc Drive, and McCafé. Represented the global McDonald's brand to guests, ensuring a positive experience.

Customer Service Food Preparation Teamwork Brand Representation Cashiering

Education

Degrees, certifications, and relevant coursework

AStA Universität Dortmund

DSH Certification, German Language

Obtained the German language Diploma (DSH Certification) from AStA Universität Dortmund. This certification demonstrates proficiency in the German language, essential for academic and professional environments.

Lycee Technique Mahdia

High School Diploma, General Studies

Grade: A Level

Completed high school education and obtained an A Level High School Diploma from Lycee Technique Mahdia. This foundational education provided a broad range of knowledge and skills.