Open to opportunities

Saida Abidi

@saidaabidi

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Multilingual customer service professional with strong communication and sales experience.

Tunisia

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What I'm looking for

I seek customer-facing roles leveraging multilingual skills, technical support or sales responsibilities, in collaborative, growth-oriented teams.

I am a multilingual customer service and sales professional with broad experience across banking, education, and technical support. I currently support HP customers in the United Kingdom, resolving technical and software issues in English while maintaining high service standards.

Previously I worked in retail banking in the United Arab Emirates where I met sales targets, led initiatives to attract and retain customers, and completed anti–money laundering and business training. I have solid experience handling financial inquiries, complaints, and coordinating with internal departments.

I have taught English and French at the high-school level and provided private tutoring, developing lesson plans, preparing students for exams, and communicating progress with parents. I also worked as a translator between English, Arabic, and French for a variety of documents.

I bring strong interpersonal skills, adaptability, leadership experience, organizational ability, and problem-solving under pressure. I am motivated, detail-oriented, and thrive in roles that require clear communication, customer focus, and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Mar 2021 - Present (4 years 7 months)

Respond to technical and software inquiries for HP computer customers in the United Kingdom, resolving issues in English and maintaining high customer satisfaction since March 2021.

Technical Support Customer Service English Troubleshooting Remote Support Ticketing Communication

Translator

Freelance

Mar 2019 - Jun 2020 (1 year 3 months)

Translated a variety of documents between English, Arabic, and French for clients, ensuring accurate and culturally appropriate localization from March 2019 to June 2020.

Translation English Arabic French Localization Proofreading Cultural Adaptation

English and French Tutor

Private School

Jan 2015 - Jan 2019 (4 years)

Prepared lessons, delivered instruction, and supported high school students with homework and exam preparation while communicating progress to parents from 2015 to 2019.

Lesson planning Tutoring English French Exam Preparation

Call Center Agent

Dunia Finance

Jul 2014 - Dec 2015 (1 year 5 months)

Handled inbound calls about loans and credit cards, resolved customer complaints, and activated credit cards while maintaining service quality from July 2014 to December 2015.

Customer Support Financial Products Communication

English Teacher

Private School

Mar 2009 - Jun 2014 (5 years 3 months)

Planned and delivered high school English lessons, assisted students with coursework and exam preparation, and conducted regular parent meetings from March 2009 to June 2014.

Curriculum Development Teaching Classroom Management English

Sales Officer

National Bank of Um Al Quin

Jun 2007 - Feb 2009 (1 year 8 months)

Generated new customer interest and provided information on loan policies, managed a sales pipeline, and coordinated inquiries with bank departments from June 2007 to February 2009.

Retail Banking Sales Customer Acquisition Relationship Management

Relationship Officer

Mashreq Bank

Apr 2006 - Apr 2007 (1 year)

Led sales efforts to achieve individual and team targets, promoted banking products to existing clients and corporate accounts, and developed sales initiatives from April 2006 to April 2007.

Sales & Management Relationship Management Proposal Development