Open to opportunities

Zidi Sarra

@zidisarra

Message

Customer service manager passionate about delivering exceptional experiences.

Tunisia

Message

What I'm looking for

I seek a role in a dynamic environment that values exceptional customer service and offers opportunities for professional growth.

I am currently pursuing a Master's degree in Services Tourism, which has equipped me with a strong foundation in customer service and management. My professional journey has allowed me to develop a unique skill set, focusing on delivering exceptional service and building lasting relationships with clients.

Throughout my career, I have held various roles that have honed my skills in customer service and management. As a Jewelry Salesperson, I provided exceptional customer service, leading to consistent sales growth and customer loyalty. My experience as an Assistant Manager at a hotel further enhanced my ability to handle guest inquiries and complaints while collaborating with other departments to ensure seamless guest experiences.

Most recently, as a Manager of Spa at AROMA, I oversaw daily operations, staff management, and developed marketing strategies that resulted in a significant increase in repeat customers. I am passionate about creating memorable experiences for clients and am eager to bring my expertise to a dynamic team.

Experience

Work history, roles, and key accomplishments

Manager of Spa

AROMA

Jan 2023 - Present (2 years 6 months)

Oversaw daily operations of the spa, including staff management and scheduling. Developed and implemented marketing strategies to attract new clients and a loyalty program, resulting in a 20% increase in repeat customers.

Marketing Strategies Loyalty Programs Client Relationship Management Customer Service

Flight Attendant

Crown Airlines

Jan 2021 - Present (4 years 6 months)

Ensured safety protocols were followed and assisted passengers in emergencies. Managed in-flight sales and inventory.

Inventory Management Customer Service

Assistant Manager Reception

Hotel

Jan 2019 - Present (6 years 6 months)

Handled guest inquiries, complaints, and requests, maintaining accurate records and reports. Assisted with hotel marketing and promotions, collaborating with other departments to ensure seamless guest experiences.

Hotel Operations Marketing Record keeping Collaboration

Jewelry Salesperson

Beb El Khadra Jewelry

Jan 2018 - Present (7 years 6 months)

Provided exceptional customer service, resulting in consistent sales growth and customer loyalty. Developed and executed sales strategies to meet and exceed sales targets.

Customer Service Sales Strategies Client Relationship Management Communication Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

SARRA ZIDI MANAGER OF CUSTOMER

Master's degree, Tourism Services

Currently pursuing a Master's degree in Tourism Services. This program is developing a strong foundation in customer service, management, and communication.

High School Beb El khadra

Baccalaureate Diploma, Economics and Management

Completed a Baccalaureate Diploma in Economics and Management. This program provided a strong foundation in economic principles and management practices.