Open to opportunities

Veliko Mirchev

@velikomirchev

Message

Medical interpreter with strong customer service and problem-solving skills.

Bulgaria

Message

What I'm looking for

I am looking for a role that values communication and problem-solving, with opportunities for growth.

I am a dedicated medical interpreter with extensive experience in facilitating communication between clients and medical professionals. My role involves conducting live interpretations for various stakeholders, including medical employees and government organizations, ensuring that all parties understand each other clearly. I have honed my skills in managing long and complex calls, often lasting from 30 minutes to 3 hours, which require a deep understanding of both language and context.

In addition to my interpreting work, I have a background in customer service, where I maintained high satisfaction scores and built strong client relationships. I analyzed feedback trends to propose service improvements, demonstrating my commitment to enhancing client experiences. My diverse work history also includes logistics and data entry roles, where I developed strong organizational and communication skills.

Experience

Work history, roles, and key accomplishments

Current

Medical Interpreter

Current

Skills Future Group

Mar 2024 - Present (1 year 5 months)

Conducted live interpretations for medical employees, police officers, and emigration services, facilitating communication between clients and Bulgarian speakers. Handled in-depth interpretations lasting from 30 minutes to 3 hours, ensuring accurate and comprehensive understanding.

Translation Interpretation Customer Service Communication

Customer Service Representative

Concentrix (Cisco)

Jun 2022 - Present (3 years 2 months)

Maintained high customer satisfaction scores for a priority client through effective problem-solving and nurturing strong client relationships. Analyzed feedback trends to propose service improvements, elevating performance ratings.

Customer Service Client Relationship Management Problem Solving Communication

Logistics Operator

Otto Work Force (Docdata)

Dec 2015 - Present (9 years 8 months)

Performed order picking, arranging, packing, and sorting for a large logistics company. Improved English language skills through daily communication in a professional setting.

Order picking Packaging Logistics

Logistics Operator

M&BM Express

Jul 2014 - Present (11 years 1 month)

Managed packaging, ordering, and labeling of incoming and outgoing warehouse orders. Input data for missing or broken items using various company software for logistics, customer support, and security.

Packaging Order Management Data Entry Warehouse operations

Data Entry And Security

G4S

Oct 2011 - Present (13 years 10 months)

Responsible for data input of employee monthly salaries and monitoring security systems. Utilized numerous company software for alarms, safes, and door access.

Data Entry Security Systems Monitoring Payroll