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@newtimesuser

Guest relations professional across Amadeus River Cruises and hotels, coordinating guest services, crew support, and cruise operations.

Bulgaria
Message

At Amadeus River Cruises, I assist with daily river cruise operations, support the crew, and coordinate guest services and activities. I also handle guest requests and complaints and help maintain safety and service standards.

As Guest Relations Manager at GRIFID Hotels Bolero, Arabella, I organized communication between guest requests and hotel departments, supported check-in and check-out, and contributed to guest satisfaction and quality control.

At the European Parliament Career Centre, I worked as an Administrator & Events Manager. Earlier, as a Youth Program Assistant with the European Parliament Liaison Office Netherlands, I helped organize youth events, workshops, and school visits.

My experience also includes front-desk and guest relations work at Pestana Amsterdam Riverside 5; Pestana Group NL and DOUBLETREE BY HILTON 4* GOLDEN SANDS, as well as customer support in German for Amazon.de. I speak Bulgarian, English, and German, and have beginner-level Russian, Japanese, and French.

Experience

Work history, roles, and key accomplishments

EC

Administrator & Events Manager

European Parliament Career Centre

Mar 2025 - Sep 2025 (6 months)

Managed administrative and event coordination duties at the European Parliament Career Centre.

AF

Night Auditor

Amadeus River Cruise Fleet

Nov 2024 - Jan 2025 (2 months)

Performed receptionist duties on a river cruise ship, handled official correspondence between ships for events and guests, and oversaw all departments daily.

PN

Guest Relations Advisor

Pestana Amsterdam Riverside 5; Pestana Group NL

May 2023 - Nov 2023 (6 months)

Performed receptionist duties at the front desk, double-checked guest profiles in the national data system, handled corporate calls with international partners for special events and VIP guests, and took care of guests during their stay.

Guest Relations Agent

ТУРИСТ ПРЕМИУМ ЕООД

Apr 2022 - Sep 2022 (5 months)

Assisted with general receptionist duties, maintained communication with other departments, inspected lobby area security and facilities, communicated internationally with guests and business partners, and handled payment services.

EN

Youth Program Assistant EU

European Parliament Liaison Office Netherlands

Sep 2018 - Nov 2019 (1 year 2 months)

Organized youth events, workshops and school visits, assisted with EU educational programmes, communicated with students, schools and partner organizations, coordinated event schedules and registrations, prepared promotional materials, supported social media and outreach, assisted during conferences and debates, and handled administrative tasks.

UB

Assistant Analytics Teacher

UNI BONN

May 2018 - Oct 2018 (5 months)

Assisted head teacher with office work, talked to students about exams, checked student documents online, provided assistance during class, discussed topics in English Literature, provided care and team focus on tasks, and performed basic manager duties.

PR

Healthcare Assistant for the Elderly

PROMEDIKA 24

Apr 2017 - Jan 2018 (9 months)

Assisted elderly people with daily tasks and medical help, and provided 24/7 guidance and attention.

AB

Customer Service Representative

AMAZON DEPARTMENT BULGARIA

Nov 2016 - Apr 2017 (5 months)

Provided customer support in German for Amazon.de, handled email (90%) and chat (10%) interactions, and participated in frequent team activities such as shared goals and union targets.

VT

English Tour Guide

Varna tours

Jul 2016 - Oct 2016 (3 months)

Conducted A to B tours in English for German-speaking tourists, including sightseeing of popular landmarks and history of the city.

NT

Night Auditor

NICKO TRAVEL

May 2016 - Jul 2016 (2 months)

Performed receptionist duties, conducted security checks on the ship during the night, and prepared schedules and kitchen equipment for the next shift.

GH

Receptionist

Golden Tulip Hotel 5

Oct 2015 - Jul 2016 (9 months)

Performed receptionist duties at the front desk, double-checked guest profiles in the national data system, handled corporate calls with international partners for special events and VIP guests, took care of guests during their stay, and ensured all rooms and utilities were prepared and ready for use.

PH

Receptionist

PERUNIKA HOTEL 3

Oct 2015 - Mar 2016 (5 months)

Performed receptionist duties at the front desk.

HK

Receptionist

Hotel Kristal

Apr 2015 - Aug 2015 (4 months)

Performed receptionist duties at the front desk, double-checked guest profiles in the national data system, handled corporate calls with international partners for special events and VIP guests, took care of guests during their stay, and ensured all rooms and utilities were prepared and ready for use.

BL

Currency Exchange Assistant

BURO EXCHANGES VARNA LTD

Aug 2014 - Oct 2014 (2 months)

Performed foreign currency exchange, stock check and international market analyses, and frequent inspection of fraudulent banknotes.

Education

Degrees, certifications, and relevant coursework

BU

Berlin Management Uni

International Politics & Business Relationships, International Politics & Business Relationships

2019 - 2020

Studied international politics and global affairs, including diplomacy, international relations, and international trade. Developed skills in negotiation, conflict resolution, and cross-cultural communication.

University of Bonn logoUB

University of Bonn

English Studies and Old American Cultures, English Studies and Old American Cultures

2017 - 2020

Studied English language, literature, and linguistics, with a focus on early American history and cultural development. Explored colonial and 18th–19th century American literature and developed academic writing and research skills.

Bulgarian Naval Academy Nikola Vaptsarov logoBV

Bulgarian Naval Academy Nikola Vaptsarov

Ship Captain - Main Studies, Nautical Science / Maritime Navigation

2015 - 2017

Studied Nautical Science and Maritime Navigation, including ship navigation, meteorology, maritime law, and vessel operations. Completed mandatory sea-time training and obtained STCW certificates.

HV

Highschool Varna

Abitur / High School Graduation, Multi-language, Philosophy, History

2010 - 2015

Completed high school graduation with a focus on multi-language, philosophy, and history studies. Majored in German language with English as a secondary subject.

Tech stack

Software and tools used professionally

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