At Amadeus River Cruises, I assist with daily river cruise operations, support the crew, and coordinate guest services and activities. I also handle guest requests and complaints and help maintain safety and service standards.
As Guest Relations Manager at GRIFID Hotels Bolero, Arabella, I organized communication between guest requests and hotel departments, supported check-in and check-out, and contributed to guest satisfaction and quality control.
At the European Parliament Career Centre, I worked as an Administrator & Events Manager. Earlier, as a Youth Program Assistant with the European Parliament Liaison Office Netherlands, I helped organize youth events, workshops, and school visits.
My experience also includes front-desk and guest relations work at Pestana Amsterdam Riverside 5; Pestana Group NL and DOUBLETREE BY HILTON 4* GOLDEN SANDS, as well as customer support in German for Amazon.de. I speak Bulgarian, English, and German, and have beginner-level Russian, Japanese, and French.

