Juan Jara Garde

Manage inbound/outbound calls, emails, and chat for Airbnb users, issuing refunds, assisting with bookings and mediating conflicts while consistently exceeding KPI targets for response and resolution times.

Served as first point of contact for Airbnb users, resolving complaints via phone, email, and chat, educating users on platform functionality and investigating/escalating urgent issues while meeting KPI goals.

Inspected and prepared rooms after cleaning, delivered linens and supplies across the resort, provided room service and decorated rooms for special occasions to maintain guest satisfaction.

Managed night reception duties, checked late arrivals, handled guest requests and complaints, monitored CCTV and performed laundry duties to ensure smooth overnight operations.

Welcomed customers, maintained stock and visual merchandising, managed point-of-sale processes and handled incoming shipments while delivering friendly customer service.

Provided daily care and activities for children including those with Down syndrome, overseeing feeding, dressing, play, and rest while maintaining clean and safe spaces.

Completed Professional Formation in Healthcare Assistance with practical placements in a Linares hospital and a residence for people with disabilities.

Completed Professional Formation in Technical Commerce with practical experience working in a sports shop in Linares.