Open to opportunities

Georgina Ufeli Emordi

@georginaufeliemordi

Message

I resolve high-volume customer enquiries across education, e-commerce, and healthcare channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or client support role where I can resolve enquiries, build client relationships, manage accurate records, and deliver a positive experience across multiple communication channels.

I've supported customers at Clairemont School, Mari Nursery and Primary School, Jumia NG, and Baniaz Health Care Limited, resolving enquiries across phone, email, live chat, WhatsApp, and in-person channels.

In my current Client Service / Admin Executive role, I manage admissions and enrollment processes, maintain accurate student records, draft official correspondence, and support parents, students, and staff. I'm known for patient communication, accurate documentation, and turning frustrated or confused customers into satisfied ones.

Experience

Work history, roles, and key accomplishments

Current

Client Service / Admin Executive

Current

Clairemont School

Oct 2023 - Present (2 years 10 months)

Responds to enquiries via phone, email, WhatsApp, and in person, providing accurate information on admissions, fees, academic programmes, and policies. Manages end-to-end enrollment and admissions processes, maintaining accurate records of academic progress and attendance.

Customer Service Complaint Resolution Client Relationship Management Data Entry Documentation Records Management Scheduling Coordination Multitasking Attention To Detail Confidentiality

Customer Service Representative

Mari Nursery and Primary School

Sep 2019 - Jul 2023 (3 years 10 months)

Served as the central point of contact for students, parents, staff, and external stakeholders, resolving enquiries and complaints. Oversaw enrollment and admissions, ensuring accurate documentation, timely communication, and a seamless onboarding experience.

Customer Service Complaint Resolution Client Relationship Management Data Entry Documentation Records Management Scheduling Coordination Multitasking Attention To Detail Confidentiality

Customer Service Officer

Jumia NG

Dec 2014 - Aug 2016 (1 year 8 months)

Managed customer service phone lines, live chat platform, lead management tool, and email accounts. Handled high-volume inbound and outbound calls to customers and prospective clients, building and maintaining customer relationships.

Customer Service Complaint Resolution Client Relationship Management Data Entry Documentation Records Management Scheduling Coordination Multitasking Attention To Detail Confidentiality

Front Office Coordinator

Baniaz Health Care Limited

Jan 2013 - Nov 2014 (1 year 10 months)

Served as first point of contact for visitors, clients, and stakeholders, creating a welcoming customer experience. Scheduled and coordinated appointments and meetings, optimising use of space and resources.