Looking for a job

Saheed Olayinka Adebiyi

@saheedolayinkaadebiy

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I resolve high-volume customer issues across healthcare, fintech, education, and consumer services.

Nigeria

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What I'm looking for

I'm looking for a customer support role where I can resolve complex customer issues, improve service processes, collaborate across teams, and contribute to high-quality customer experiences.

At Reliance Health, I support enrollees across healthcare services, coverage, appointments, hospital access, and claims. I handle 80+ phone and email interactions daily while maintaining accurate, privacy-conscious CRM records.

I've consistently delivered 95% first-contact resolution, 90% response-time performance, and 95% customer satisfaction. I also mentor Reliance Care Officers on prior authorization, approval workflows, and service best practices.

Previously at Mavapay, I managed payment, transfer, KYC, onboarding, and transaction-dispute inquiries, working with engineering, compliance, and product teams to resolve technical payment issues. I contributed to SOPs and knowledge-base updates that improved support operations.

Across Monikol Nigeria Limited and Fulfilled Joy Montessori, I handled multichannel customer communication, follow-ups, documentation, and social media engagement. I bring a practical, empathetic approach to resolving complaints, improving processes, and building customer loyalty.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Reliance Health

Oct 2023 - Present (3 years)

Served as first point of contact for enrollees, handling 80+ daily interactions via phone and email, scheduling healthcare services, and maintaining accurate CRM records. Consistently met KPIs including 95% first contact resolution and 95% CSAT, and mentored junior team members.

Customer Support CRM Zoho Desk Zendesk Appointment Scheduling Data Entry Quality Assurance Mentorship Communication Skills

Customer Representative Assistant

Mavapay

Jul 2022 - Aug 2023 (1 year 1 month)

Managed over 50 daily customer inquiries related to payments, transfers, KYC, and disputes, investigating and resolving transaction issues. Collaborated with engineering, compliance, and product teams, and contributed to updating SOPs and knowledge base documentation.

Customer Support CRM KYC Transaction Dispute Investigation Documentation Cross Functional Collaboration Problem Solving

Customer Representative Assistant

Monikol Nigeria Limited

Sep 2020 - Mar 2022 (1 year 6 months)

Handled customer inquiries and complaints via multiple channels, reducing complaints, and managed the organization's social media platform to increase engagement. Performed office tasks and collaborated with departments to ensure customer needs were met.

Customer Support Social Media Management Communication Skills Documentation Follow up Collaboration

Client Service Officer

Fulfilled Joy Montessori

Jan 2019 - Jul 2020 (1 year 6 months)

Received and resolved customer complaints, reducing guardians' complaints, and managed the school's social media platform, increasing parent engagement by 25%. Supported the parent-teacher association and maintained accurate documentation.

Customer Support Social Media Management Communication Skills Documentation Parent engagement

Marketing Assistant

New Horizons Computer Institute

Oct 2017 - Nov 2018 (1 year 1 month)

Assisted in planning and executing marketing campaigns, supported lead generation, and conducted market research. Coordinated with instructors and sales teams, tracked campaign performance, and provided administrative support.

Marketing Lead Generation Market Research Campaign Management Reporting Administrative Support