Open to opportunities

Esther James

@estherjames

Message

I deliver customer support and administrative excellence through clear communication and record accuracy.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own customer support and administrative processes—handling inquiries, onboarding, scheduling, and records with empathy and confidentiality—while collaborating with teams to improve workflow efficiency in fast-paced environments.

I’m a results-driven customer support and administrative professional with experience coordinating client services, school operations, and departmental administration. I’m known for being the first point of contact, managing communications end-to-end, and resolving inquiries with clarity and empathy.

In my most recent role as a Customer Representative, I handled client communications via email, Slack, Google Meet, and JustCall while coordinating onboarding, profile setup, CV submission, and scheduled interview preparation. I also maintained accurate client records using CRM and tracking systems, promptly escalating complaints and technical issues to protect satisfaction.

Across school-based roles, I served as a primary liaison between parents and school management, coordinating meetings, events, appointments, and orientations while managing policy and welfare updates. I prepared reports, meeting summaries, and communication materials, and supported admissions inquiries and onboarding for new parents and students.

My administrative background also includes scheduling, document preparation, attendance and student record management, and structured filing systems with strict confidentiality. I bring strong organization, problem solving, and professional communication—balancing fast-paced service delivery with accurate data handling.

Experience

Work history, roles, and key accomplishments

Customer Representative

CVTOCAREER

Aug 2025 - May 2026 (9 months)

Served as first point of contact for CV development and interview preparation clients, handling communications via email, Slack, Google Meet, and JustCall. Coordinated onboarding and interview sessions, maintained client records, and escalated technical issues/complaints to ensure client satisfaction while collaborating with writers, recruiters, and coaches.

Customer Onboarding CRM Systems Interview Scheduling Record Management Slack Google Meet JustCall Data Entry Confidentiality Complaint Handling

Relationship Officer

Dansol Christian Mission

Sep 2021 - Jul 2025 (3 years 10 months)

Acted as primary liaison between parents and school management via phone, email, and WhatsApp, coordinating meetings, events, appointments, and student orientation. Managed parent interactions and complaints, supported admissions inquiries and onboarding, and prepared reports and communication materials to improve parent satisfaction through proactive follow-ups.

Parent Relations Complaint Resolution Meeting Coordination Record keeping Admissions Support Stakeholder Management Event Coordination Report Writing

Administrative Officer

Elimercy International School

Nov 2020 - Aug 2021 (9 months)

Managed daily administrative operations as first point of contact for parents and staff, handling inquiries and correspondence across email, phone, WhatsApp, and in person. Maintained student and staff records, scheduled school activities, and supported fee documentation and payment tracking while coordinating communications and digital administrative processes.

Administrative Operations Student Records Appointment Scheduling document preparation Digital Filing Systems Data Entry Payment Tracking

Support Coordinator

The Church of Jesus Christ Comprehensive Secondary School

Nov 2019 - Oct 2020 (11 months)

Coordinated daily support services for students, parents, teachers, and staff, serving as the liaison for timely issue resolution. Managed attendance and support-related records, supported examinations and school events, maintained organized filing systems, and facilitated scheduling and communications through phone, email, WhatsApp, and in-person interactions.

Attendance Documentation Parent Teacher Scheduling Report Writing Confidential Record Handling

Support Officer

Department of Jurisprudence and International Law

Jan 2019 - Jul 2019 (6 months)

Provided daily administrative support for the department and the Head of Department, maintaining course and examination documentation while supporting student inquiries on registration and exams. Coordinated departmental meetings and academic events such as seminars and moot court activities, prepared reports and meeting minutes, and supported research and journal documentation with confidentialit

Course File Organization Examinations Seminar And Moot Court Coordination Research And Journal Documentation Confidentiality