Michelle Aleruchi

I am a dedicated customer service professional with one year of hands-on experience in inbound and outbound call handling, active listening, and conflict resolution. I consistently resolve customer inquiries quickly—achieving a 90% first-contact resolution rate—and support operational tasks such as scheduling, reporting, and parent engagement.

I have served as a frontline point of contact in corporate and school settings, coordinated site visits and events to reduce scheduling conflicts, and improved parent engagement by 20%. I bring strong communication, quick learning, and organizational skills, and I am committed to building positive customer relationships and driving measurable results.