Olapeju Alao
@olapejualao
Customer Service Representative turning inquiries into loyal clients and sales.
NigeriaWhat I'm looking for
I am a Customer Service Representative with five years in service as a customer care personnel and sales representative. I focus on efficiently resolving customer inquiries while elevating customer satisfaction.
In my customer service roles, I handled over 100 inquiries weekly about tuition and school operations, increasing student enrollment by 15%. I improved customer retention by 20%, converted leads into loyal clients, and resolved complaints by escalating them to the necessary departments.
As a Sales Executive, I facilitated client bookings via digital platforms, achieving a 30% increase in online session payments. I use a systemic and persuasive approach to inform existing and potential clients through calls and promotional emails about promo packages, appointments, and scholarships.
Experience
Work history, roles, and key accomplishments
Sales Executive
Graceclassy Makeover Academy
Jan 2024 - Mar 2026 (2 years 2 months)
Increased online session payments by 30% by facilitating client bookings through digital platforms. Used persuasive outreach to convert prospects, and informed clients via calls and promotional emails about available promo packages.
Customer Service Representative
St. Francis Schools
Feb 2021 - Dec 2023 (2 years 10 months)
Handled 100+ weekly inquiries about tuition and school operations, helping increase student enrollment by 15%. Assisted new and existing students with documentation, schedules, scholarship guidance, and escalated complaints to the appropriate departments.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor’s degree in Library and Information Science, Library and Information Science
Earned a Bachelor’s degree in Library and Information Science from the University of Benin.
Availability
Location
NigeriaAuthorized to work in
Job categories
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