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Olapeju AlaoOA
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Olapeju Alao

@olapejualao

Customer Service Representative turning inquiries into loyal clients and sales.

Nigeria
Message

What I'm looking for

I’m looking for a role where I can resolve customers quickly, improve retention, and drive bookings through clear communication and digital channels—while growing in customer experience, sales support, and content-focused execution.

I am a Customer Service Representative with five years in service as a customer care personnel and sales representative. I focus on efficiently resolving customer inquiries while elevating customer satisfaction.

In my customer service roles, I handled over 100 inquiries weekly about tuition and school operations, increasing student enrollment by 15%. I improved customer retention by 20%, converted leads into loyal clients, and resolved complaints by escalating them to the necessary departments.

As a Sales Executive, I facilitated client bookings via digital platforms, achieving a 30% increase in online session payments. I use a systemic and persuasive approach to inform existing and potential clients through calls and promotional emails about promo packages, appointments, and scholarships.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Benin logoUB

University of Benin

Bachelor’s degree in Library and Information Science, Library and Information Science

Earned a Bachelor’s degree in Library and Information Science from the University of Benin.

Tech stack

Software and tools used professionally

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