Fatimah Abdulrahman
@fatimahabdulrahman
Customer Service Representative with 10+ years resolving customer inquiries and complaints.
NigeriaWhat I'm looking for
I’m a Customer Service Representative with 10+ years of experience resolving inquiries and complaints through phone, email, and live chat across education and business settings. I’m known for meeting service targets while keeping customer records accurate, and I bring calm, detail-oriented support even in remote, fast-paced environments.
In my roles, I’ve handled high volumes of customer interactions, processed orders and invoices, and maintained CRM/customer databases to protect data integrity. I also de-escalate concerns using active listening and empathy-driven communication, coordinating with internal teams to escalate complex issues when needed and follow through until resolution.
Experience
Work history, roles, and key accomplishments
Freelance Virtual Assistant & Support
Self-Employed
Jan 2026 - Present (6 months)
Respond to client inquiries and resolve issues via email and live chat. Maintain accurate CRM records and handle scheduling, data entry, and document management for multiple clients.
Secretary & Customer Service Officer
Kola Block Industry
Jan 2021 - Dec 2025 (4 years 11 months)
Handled 50+ daily customer inquiries, complaints, and order follow-ups via phone and in person, escalating complex cases as needed. Processed orders and prepared sales invoices, and maintained a 500+ record customer database while resolving complaints.
Classroom Administrator & Relations
Chalkheel Foundation School
Mar 2016 - Mar 2018 (2 years)
Served as the primary point of contact for 30+ parents, handling complaints, concerns, and inquiries via phone and in person. De-escalated disputes, communicated institutional updates to stakeholders, and maintained accurate student records.
Classroom Administrator
Child and World Mission School
Jan 2010 - Mar 2013 (3 years 2 months)
Acted as the go-to contact for parent-school communication, handling escalated welfare and performance concerns. Managed conflict resolution and administrative records, and administered assessments with accurate results reporting.
Education
Degrees, certifications, and relevant coursework
Institute of Chartered Accountants of Nigeria
AAT Certification, Accounting (AAT)
2019 - 2021
Earned the AAT certification from the Institute of Chartered Accountants of Nigeria from 2019 to 2021.
Data Entry Academy
Diploma in Data Entry, Data Entry
2024 -
Completed a Diploma in Data Entry focusing on tools such as Google Docs, Google Sheets, HubSpot, Asana, and Trello (February 2024).
Skill2Scale Academy
High Impact Virtual Assistant Training, Customer Support, Admin, Digital Tools
2025 -
Completed High Impact Virtual Assistant training covering customer support, administration, and digital tools in August 2025.
Queens College, Yaba, Lagos
WASCE (equivalent to GCSE), English & Mathematics
1997 - 2003
Completed WASCE (equivalent to GCSE) with English and Mathematics, spanning 1997 to 2003.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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