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Genesis Godwin

@genesisgodwin

Customer Service Representative at FinU FinTech who resolved wallet and transaction issues and supported customers across phone, email, chat, and social media.

Nigeria

Message

At FinU FinTech, I handled customer enquiries across phone, email, live chat, and social media, helping customers with account registration, KYC verification, and wallet funding.

I investigated failed, pending, reversed, and disputed transactions, and explained product features, transaction procedures, charges, and security protocols.

As a Telemarketing Officer at FinU FinTech, I promoted digital wallets, payment solutions, loans, and savings products to individuals, SMEs, merchants, and business owners. I qualified leads by learning about prospects’ financial needs and business activities.

Earlier, as a Telesales Executive at FinU FinTech, I promoted payment and lending products and managed the sales cycle from initial contact through application, onboarding, and post-sale engagement.

Experience

Work history, roles, and key accomplishments

Customer Support Officer

FinU FinTech

Apr 2025 - Sep 2026 (1 year 5 months)

Managed high-volume customer enquiries through phone calls, emails, live chat, and social media channels, assisting customers with account registration, KYC verification, and wallet funding. Investigated and resolved customer issues involving failed, pending, reversed, or disputed transactions.

Customer Support CRM Ticketing Systems KYC Financial Products Communication Skills Problem Solving Escalation Handling

Telemarketing Officer

FinU FinTech

Aug 2023 - Mar 2025 (1 year 7 months)

Executed high-volume outbound telemarketing campaigns targeting individuals, SMEs, merchants, and business owners, promoting digital wallets, payment solutions, loans, and savings products. Generated and qualified sales leads by engaging prospects to understand their financial needs and business activities.

Telemarketing Outbound Calls Lead Generation Sales CRM Communication Skills Product Knowledge

Telesales Executive

FinU FinTech

Jan 2021 - May 2023 (2 years 4 months)

Conducted high-volume outbound sales calls to individuals, SMEs, merchants, and corporate clients, promoting digital wallets, payment solutions, merchant accounts, and lending products. Qualified prospects by identifying their financial needs, business operations, transaction volumes, and payment challenges.

Telesales Outbound Sales Lead Qualification Product Presentations Sales Cycle Management CRM