Looking for a job

Amen Taiwo

@amentaiwo

Message

I resolve fintech payment issues and deliver seamless customer and merchant onboarding experiences.

Nigeria

Message

What I'm looking for

I'm looking for a customer experience or onboarding role where I can resolve complex customer and merchant issues, improve service processes, collaborate across teams, and build long-term customer trust.

At Hydrogen Payment Services, I manage 100+ daily customer interactions across Zendesk, email, live chat, and messaging platforms while meeting SLA targets.

I investigate failed transactions, settlement inquiries, payment disputes, account issues, and merchant support requests. I work with Product, Operations, Finance, and Engineering teams to resolve escalations and improve service delivery.

Previously, I managed client projects at Octoplus Marketing and guided banking customers through product applications and onboarding at Union Bank, where I was recognized as a top-performing telesales agent.

I'm focused on empathetic, solution-oriented support that builds trust, improves retention, and delivers seamless customer and merchant experiences. I maintained 100% CSAT for 60 consecutive days while supporting high-volume fintech interactions.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Hydrogen Payment Services

Mar 2025 - Present (1 year 7 months)

Managed over 100 customer interactions daily across Zendesk, email, live chat, and messaging platforms while meeting SLA targets. Investigated and resolved failed transactions, settlement inquiries, payment disputes, and merchant support requests.

Project Executive

Octoplus Marketing

Nov 2023 - Feb 2025 (1 year 3 months)

Managed multiple client projects from planning through execution, ensuring timely delivery and alignment with client expectations. Served as primary point of contact for clients, maintaining strong relationships through proactive communication and stakeholder engagement.

Project Management Stakeholder Management Cross Functional Collaboration Customer Relationship Management Communication Skills Problem Solving Documentation And Reporting

Telesales Agent

Union Bank Plc

Sep 2022 - Oct 2023 (1 year 1 month)

Engaged prospective and existing customers through inbound and outbound calls, identifying financial needs and recommending suitable banking products. Consistently exceeded sales and performance KPIs through consultative selling and proactive customer engagement.

Inbound Sales Outbound Sales Customer Relationship Management Consultative Selling Product Education Follow ups Collaboration Escalation Management Communication Skills

POS Agent

Moniepoint

Jul 2021 - Jul 2022 (1 year)

Processed over 150 customer transactions daily, including withdrawals, transfers, bill payments, and account-related services, while maintaining accuracy and operational efficiency. Delivered exceptional customer service and resolved transaction issues promptly.

Payment Operations Transaction Investigation Customer Service Problem Solving Digital Payments Education Record keeping Compliance Communication Skills