Nneoma Enenmuo

I’m a positive, solution-driven customer services professional with over 6 years of experience and a customer-first mindset. I bring strong communication and confidence to resolving inquiries efficiently, even in fast-paced environments.

As a Coldcaller/sales representative at Revolut (March 2022–December 2025), I handled customer inquiries, concerns, and objections with patience and built positive relationships. I conducted outbound cold calls, met daily call targets, and improved satisfaction through a newly implemented feedback process, helping acquire 40% new clients and retain 80% of existing customers.

Before that, I worked as a Telemarketing representative at Benu fashion (March 2019–March 2022), managing customer questions on pricing, availability, orders, and promotions. I recorded interactions and outcomes accurately in a CRM system, achieved 80% of monthly sales targets, and guided customers through the purchase process.

I’m committed to high-quality service, accurate follow-through, and continuous improvement through coaching sessions, quality review, and training. I also value working closely with sales and technical teams to protect customer satisfaction and support outreach strategy.