Gemma Spelman

Welcome premium guests and act as a first point of contact for queries related to purchased packages and access to special amenities. Coordinate with security and event staff to maintain guest safety and comfort during visits.

Monitored spectator safety during events, including ingress and egress, and identified/report potential hazards. Responded to incidents and supported emergency services while resolving queries as a first point of contact.

Checked, approved, and issued contractual statements, liaising with business support to resolve issues against deadlines. Raised purchase orders and payment requests, investigated invoice holds, and resolved supplier/payment queries while supporting the team inbox.

Greeted patrons, resolved customer queries, and monitored audience safety during events. Supported on-site retail operations for merchandise, bar, and kiosk sales, including stock control, upselling promotions, and display standards as part of Disney merchandise training.

Provided secretarial support to the COO, directors, and senior management, handling travel arrangements, meeting preparation, and complex diary management. Completed expense reconciliations and processed purchase orders for business spends.

Supported a secretarial team for nuclear medicine, assisting technicians, nurses, and consultants across the department. Helped ensure patient comfort by explaining scan processes, checking medications, and booking urgent scans in a timely manner.

Provided secretarial support to specialist midwives and consultants within antenatal services, including sensitive patient conversations and calm communication. Improved departmental efficiency by assisting auditing work, developing an Excel database, and creating an Outlook diary for clinic coordination.

Studied Music Technology at The Manchester College.

Completed 1 Business GNVQ and achieved 5 GCSEs including Maths, English, and Science.