Jessica Sulaiman

Provided personal care and daily support to individuals, promoting independence and enhancing quality of life. Prepared meals, supported skill development, and followed health and safety procedures to maintain a safe environment.

Built and maintained client and vendor relationships across the UK and US through email, telephone, and social media. Managed onboarding for couples and suppliers, responded to high enquiry volumes, and scheduled consultation calls and Microsoft Teams meetings.

Supervised students during lunchtime, snack time, and classroom activities to ensure a safe and engaging environment. Escorted students on and off the school bus and supported Key Stage 1 learning by helping with tasks and classroom organisation.

Maintained cleanliness and hygiene for rooms, toilets, and toys, supporting safe daily care. Assisted with lunchtimes and snack times, observed children, prepared play opportunities, and followed health and safety policies.

Processed customer orders accurately to support timely fulfillment for schools and restaurants. Managed inbound customer calls, updated order records and customer details, and coordinated high-volume orders in a busy commercial environment.

Provided front-of-store customer service, handled cash and till operations, and supervised fitting rooms. Maintained stock and merchandising displays, and welcomed customers with product recommendations.

Worked at the front desk on the cash till, taking orders and ensuring each customer was satisfied with service. Supported restaurant cleanliness, stock display, and organised children’s parties.

Worked on the front counter and cash till while taking and recalling food orders to ensure customer satisfaction. Maintained a clean restaurant floor and supported stock display and daily service operations.

Assisted in the laboratory with handling and managing dead molluscs as part of museum operations. Labeled, grouped, and counted specimens, and recorded import details onto spreadsheets with attention to accuracy and detail.

Assisted in the laboratory workflow that handled dead molluscs, supporting the progression from collection to lab processing. Performed labelling, grouping, and counting, and recorded import data onto spreadsheets.

Answered incoming calls and provided accurate information about insurance policies and services. Filed customer documentation, updated customer records in the company database, and resolved complaints professionally while maintaining friendly service.

Managed household routines and day-to-day care, including organising schedules and domestic tasks. Handled household finances and arranged appointments and repairs with institutions such as banks and the GP.

Completed a Level 1 ICT course over 2025–2026.

Completed a Level 1 certificate in Digital Contact Centre Operations in 2023.

Completed an NCFE CACHE Level 2 Award in Support Work in Schools and Colleges in 2020.

Completed a Level 1 certificate in Digital Contact Centre Operations in 2023.

Earned a Level 1 award in Personal and Social Skills in 2023.

Completed an NCFE Level 1 Award in Personal and Social Development in 2020.

Completed the NCFE CACHE Level 2 Award in Support Work in Schools and Colleges in 2020.

Completed the NCFE Level 1 Award in Personal and Social Development in 2020.

Completed the ECDL (European Computer Driving Licence) course in 2007.

Completed the ECDL (European Computer Driving Licence) course in 2007.

Grade: Passed GCSEs

Studied in Sixth Form (Leisure and Tourism) and passed GCSE exams including English (speaking and listening), English Literature, Expressive Arts, French, Geography, Science (double award), and Travel and Tourism.

Grade: Passed GCSE exams (incl. English speaking & listening, English Literature, Expressive Arts, French, Geography, Science Double Award, Travel and Tourism)

Completed sixth form studies and passed GCSE exams, including English (speaking and listening), English Literature, and Travel and Tourism.