Looking for a job

Abdulwali Alogba

@abdulwalialogba

Message

Clinic Coordinator at University College London Hospitals, coordinating 24 weekly clinics and over 100 enquiries.

United Kingdom

Message

What I'm looking for

I’m studying for a Level 7 Diploma in Leadership and Management to move into a team leadership role.

At University College London Hospitals NHS Foundation Trust, I coordinate outpatient administration across Oncology and Epilepsy. I support six Epilepsy Specialist Nurses across approximately 24 clinics each week.

I manage clinic schedules, bookings and follow-up actions, and handle more than 100 patient and GP enquiries each week. I work with GPs, specialist nurses and clinical teams to resolve queries while following confidentiality and information governance procedures.

At AHM Contemporary, I supervised a five-person client-facing team, onboarded new team members and monitored performance against KPIs. Improved service standards and team coordination contributed to a 20% increase in customer satisfaction.

I also supported the Director with diary management, meetings and events, and managed supplier documentation. I’m studying for a Level 7 Diploma in Leadership and Management as I work toward a team leadership role.

Experience

Work history, roles, and key accomplishments

Current

Clinic Coordinator

Current

University College London Hospitals NHS Foundation Trust

Apr 2022 - Present (4 years 6 months)

Coordinate administrative operations for outpatient services across Oncology and Epilepsy departments, supporting six Epilepsy Specialist Nurses across approximately 24 clinics each week. Manage schedules, bookings, follow-up actions, and handle over 100 patient and GP enquiries weekly.

Administrative Operations Scheduling Appointment Management Patient Communication Physician Liaison Records Management Confidentiality Information Governance Process Improvement Microsoft Office Epic

Customer Host

London Overground

Jan 2017 - Aug 2022 (5 years 7 months)

Delivered customer support in a high-volume transport environment, resolving issues while maintaining professional service standards. Reconciled daily cash and card transactions and conducted routine ticket machine audits.

Customer Support Cash Reconciliation Transaction Auditing Safety Procedures Incident Reporting Communication Skills

Team Leader and Executive Assistant

AHM Contemporary

Jan 2019 - Jan 2021 (2 years)

Provided direct executive support to the Director, including diary management, meeting scheduling, and event coordination. Supervised a five-person client-facing team, contributing to a 20% increase in customer satisfaction and a 40% increase in customer engagement.

Executive Support Diary Management Meeting Scheduling Event Coordination Supplier Management Vendor Documentation Team Supervision Onboarding KPI Tracking Customer Satisfaction Social Media Management Data Analysis

Client Services Advisor

One Forex Brokers

Jun 2015 - Jun 2016 (1 year)

Maintained accurate client billing records and financial documentation. Responded to client queries relating to accounts and transactions, and processed administrative and reporting tasks in line with internal procedures.

Client Billing Financial Documentation Client Queries Administrative Support Record keeping