Open to opportunities

Akua Halliday-McLean

@akuahallidaymclean

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Experienced Executive Assistant with a decade of business support expertise.

United Kingdom

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What I'm looking for

I am looking for a role that values strategic support and collaboration, where I can leverage my skills to drive operational excellence and contribute to organizational success.

I am a highly experienced Executive Assistant and Business Support Manager with over a decade of expertise in supporting C-suite executives and senior leadership teams. My career has been defined by a commitment to driving operational excellence, managing cross-functional projects, and improving administrative processes. I am known for my exceptional discretion, initiative, and professionalism, which allows me to operate at the highest level of executive support.

Throughout my career, I have successfully led teams and coordinated complex calendars and travel arrangements. My role as a Business Operations Officer at Medical Defence Shield involved supporting strategic planning and risk management at a senior level, while my time as an Executive Assistant to the Chair and Treasurer at the Royal College of General Practitioners honed my skills in stakeholder communication and relationship management. I take pride in my ability to implement systems that enhance efficiency and effectiveness across departments.

With a strong technical proficiency in Microsoft Office Suite, CRM systems, and various project management tools, I am well-equipped to handle the demands of a dynamic work environment. I am passionate about fostering collaboration and ensuring that operational processes run smoothly, ultimately contributing to the success of the organization.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Officer

Current

Medical Defence Shield

Aug 2023 - Present (1 year 9 months)

Supported strategic planning and risk management at a senior level, leading internal operations and managing compliance documentation. Developed and delivered staff training, coordinated departmental communication, and assisted with third-party contract oversight.

Strategic Planning Risk Management Compliance Management Staff Training Board Reporting

Executive Assistant to Chair & Treasurer

Royal College of General Practitioners

Feb 2023 - Aug 2023 (6 months)

Provided high-level executive support to the Chair and Treasurer, managing their inbox, calendar, and meeting schedules. Coordinated communications with key external stakeholders including NHS and government officials, and organized complex UK and international travel, formal events, and board meetings.

Calendar Management Inbox Management Event Planning

Tobacco Dependence Administrator (NHS)

MoreLife (UK) Ltd

Jul 2022 - Jan 2023 (6 months)

Provided essential administrative and scheduling support for NHS services, ensuring efficient operation. Maintained sensitive patient records in strict adherence to GDPR regulations, demonstrating a commitment to data privacy and compliance.

Administrative Support Scheduling NHS Administration Data Management GDPR Compliance

Office Admin Manager & Executive PA

Additions Personnel Ltd

Jul 2020 - Jul 2022 (2 years)

Led daily operations of a busy executive office, providing direct support to the CEO and managing HR, recruitment, payroll, and financial administration. Coordinated multi-departmental projects, implemented streamlined workflows, and oversaw corporate events, high-level travel, and supplier relations.

Office Management Payroll Administration Recruitment Payroll Management Project Coordination Workflow Optimization Event Management Xero

HR Administrator & Property Admin

Various

Jan 2019 - Dec 2021 (2 years 11 months)

Supported HR audits, maintained meticulous record-keeping, and managed recruitment processes across supported housing and property sectors. Handled legal documentation, liaised with contractors, and administered databases to ensure smooth operations.

HR Management Recruitment Record keeping Legal Documentation Contractor Liaison Database Administration Property Management Auditing

Marketing Administrator & Event Support

Kids in Charge

Jan 2018 - Dec 2020 (2 years 11 months)

Provided executive support to the CEO and Operations Manager, managing CRM systems, invoicing, and customer communications. Led event logistics, executed marketing campaigns, and maintained financial tracking for various initiatives.

CRM Management Invoicing Customer Communications Marketing Campaigns

Education

Degrees, certifications, and relevant coursework

NCSCT

Level 2 Practitioner, Healthcare Management

Completed the Level 2 Practitioner certification in Healthcare Management. This professional training focused on foundational principles and practices within healthcare administration.

London College of Beauty Therapy

Diploma of Higher Education, Beauty Therapy

Undertook a Diploma of Higher Education specializing in Beauty Therapy. The curriculum covered advanced techniques and theoretical knowledge in the beauty industry.