Gedric Opulencia
@gedricopulencia
Motivated customer service professional with strong organizational and communication skills.
What I'm looking for
I am a motivated and adaptable professional with a background in Accountancy, Business, and Management from Tanauan Institute. I bring strong organizational skills, basic computer literacy (MS Word, Excel, PowerPoint), and a readiness to learn and grow.
In my role as a Customer Service Representative at Concentrix (Sept 2023–Jan 2025) I handled high-tier claims, insurance benefits, and appeal status reviews for a healthcare account, demonstrating attention to detail and reliability.
Currently I work as a Content Moderator at Task Us (March 2025–Present), where I review and evaluate user-generated and paid content to ensure compliance with community guidelines and legal standards, maintaining a safe online environment.
I aim to contribute to a dynamic team, continue developing my skills in customer service and content moderation, and grow into a dependable and valuable employee who supports positive outcomes for customers and organizations.
Experience
Work history, roles, and key accomplishments
Content Moderator
Task Us Filipino
Mar 2025 - Present (11 months)
Reviewed and evaluated user-generated and paid content to ensure compliance with community guidelines and legal standards, escalating violations and removing harmful material to maintain a safe platform environment.
Handled high-tier claims, insurance benefits, and appeal status reviews for a healthcare account, improving case resolution consistency and accuracy. Maintained detailed records and coordinated escalations to ensure timely outcomes.
Education
Degrees, certifications, and relevant coursework
Tanauan Institute
Senior High School Diploma, Accountancy, Business, and Management
2023 - 2023
Completed Senior High School in the Accountancy, Business, and Management (ABM) strand, developing business fundamentals, communication, and organizational skills.
Availability
Location
Authorized to work in
Job categories
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