Open to opportunities

Gedric Opulencia

@gedricopulencia

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Motivated customer service professional with strong organizational and communication skills.

Philippines

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What I'm looking for

I seek a role in a collaborative, growth-oriented company where I can apply customer service and moderation skills, learn new responsibilities, and advance professionally.

I am a motivated and adaptable professional with a background in Accountancy, Business, and Management from Tanauan Institute. I bring strong organizational skills, basic computer literacy (MS Word, Excel, PowerPoint), and a readiness to learn and grow.

In my role as a Customer Service Representative at Concentrix (Sept 2023–Jan 2025) I handled high-tier claims, insurance benefits, and appeal status reviews for a healthcare account, demonstrating attention to detail and reliability.

Currently I work as a Content Moderator at Task Us (March 2025–Present), where I review and evaluate user-generated and paid content to ensure compliance with community guidelines and legal standards, maintaining a safe online environment.

I aim to contribute to a dynamic team, continue developing my skills in customer service and content moderation, and grow into a dependable and valuable employee who supports positive outcomes for customers and organizations.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Task Us Filipino

Mar 2025 - Present (11 months)

Reviewed and evaluated user-generated and paid content to ensure compliance with community guidelines and legal standards, escalating violations and removing harmful material to maintain a safe platform environment.

Content Moderation & Compliance Escalation Management Attention To Detail Risk Assessment Communication Documentation

Customer Service Representative

Concentrix

Sep 2023 - Jan 2025 (1 year 4 months)

Handled high-tier claims, insurance benefits, and appeal status reviews for a healthcare account, improving case resolution consistency and accuracy. Maintained detailed records and coordinated escalations to ensure timely outcomes.

Customer Service Healthcare Claims Benefits Appeals Case Management Communication Attention To Detail Time Management

Education

Degrees, certifications, and relevant coursework

Tanauan Institute

Senior High School Diploma, Accountancy, Business, and Management

2023 - 2023

Completed Senior High School in the Accountancy, Business, and Management (ABM) strand, developing business fundamentals, communication, and organizational skills.