Open to opportunities

Garrison Flores

@garrisonflores

Message

Dynamic account manager specializing in client relations and recruitment.

United States

Message

What I'm looking for

I am seeking a role that fosters growth and values strong client relationships.

As an experienced account manager, I excel in building and maintaining strong client relationships. My role at Aston Carter has allowed me to spearhead business development initiatives, ensuring customer satisfaction through effective communication and strategic planning. I pride myself on my ability to address client needs promptly and effectively, which has been instrumental in my success.

Previously, I worked as a recruiter, specializing in administrative, human resources, and healthcare roles. I sourced candidates through high-volume applications and conducted thorough interviews to assess their skills and aptitudes. My background in customer success management at Yelp further honed my ability to understand and meet customer needs, ensuring their satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Aston Carter

Oct 2024 - Present (9 months)

Managed client relationships and ensured customer satisfaction. Spearheaded the development of business target plans to develop new business relationships.

Client Relations Business Development Contract Negotiation Data Analysis Market Research Sales Customer Satisfaction Strategic Planning Communication

Recruiter

Aston Carter

Oct 2022 - Oct 2024 (2 years)

Specialized in recruiting within Administrative, Human Resources, and Healthcare roles. Sourced through a high volume of candidates that applied to posted positions.

Candidate Sourcing Interviewing Relationship Building Background Checks Career Fairs LinkedIn Recruiter

Senior Customer Success Manager

Yelp

Dec 2020 - Oct 2022 (1 year 10 months)

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Managed client retention and upselling of services to benefit their outcome/performance.

Customer Satisfaction Customer Retention Upselling Strategic Planning Problem Solving Communication Salesforce

Guest Service Lead

Disneyland Resort

Aug 2018 - May 2021 (2 years 9 months)

Enforced staff performance and service standards to deliver consistent and positive customer experience. Facilitated team meetings and assisted in coordinating group events.

Customer Service Team Leadership Event Coordination Communication Problem Solving

Leasing Manager

Asset Campus Housing

Apr 2016 - Aug 2018 (2 years 4 months)

Tracked and monitored resident AR analytics. Led coordinator of marketing and outreach property events.

Marketing Community Outreach Resident Relations Data Tracking Resume Review Interview Coordination Social Media Marketing Sales

Education

Degrees, certifications, and relevant coursework

Bellevue University

MBA, Human Resource Management

Focused on advanced studies in human resource management, covering strategic HR, talent acquisition, and organizational development. Gained expertise in managing human capital to achieve business objectives.

Northern Arizona University

Bachelor of Arts, Communication Studies

Studied various aspects of communication, including interpersonal, organizational, and mass communication. Developed strong analytical and presentation skills essential for effective professional interaction.