Gabriel Stasik
@gabrielstasik
Customer Success Manager at SALESmanago who managed a portfolio of approximately 150 B2B clients and coordinated issue resolution.
PolandWhat I'm looking for
At SALESmanago (Manago AI), I managed a portfolio of approximately 150 B2B clients with a total ARR of around EUR 1.3M. I monitored business objectives, identified account-health risks and coordinated internal teams to resolve issues and implement changes.
I conducted Account Health Reviews and analysed Marketing Automation platform usage to prepare development recommendations. I also reported account and project status using Gainsight, Jira and Atlas.
At Ringier Axel Springer, I coordinated CRM and communication automation projects, created documentation for internal users and organised cross-functional work in an Agile environment. I mapped user journeys and looked for opportunities to optimise processes.
At GoPOS – Sales Systems, I coordinated onboarding and implementation of sales systems for business clients. I analysed customer needs and operational processes, worked with the development team on issues and product improvements, and delivered training and workshops.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
SALESmanago
Mar 2026 - Aug 2026 (5 months)
Managed a portfolio of approximately 150 B2B clients with a total ARR of around EUR 1.3M, monitoring business objectives and identifying risks affecting account health. Analysed business requirements and coordinated internal teams in resolving issues and implementing changes.
Junior Project CRM Manager
Ringier Axel Springer
Nov 2025 - Jan 2026 (2 months)
Coordinated projects related to CRM and communication automation and created documentation for internal users. Organised cross-functional work in an Agile environment using Asana, Jira and Pipedrive.
Customer Success Specialist
GoPOS – Sales Systems
Nov 2024 - Aug 2025 (9 months)
Coordinated onboarding and implementation of sales systems for business clients. Analysed customer needs and operational processes and recommended appropriate system solutions.
Venue Manager / Senior Barista / Trainer
Fusy i Okruchy – Specialty Coffee Shop
Sep 2022 - Oct 2023 (1 year 1 month)
Managed the team, organised daily operations and improved operational processes.
Certified Barista / Trainer
Starbucks
Aug 2021 - May 2022 (9 months)
Trained new employees, maintained service standards and coordinated day-to-day shift operations.
Education
Degrees, certifications, and relevant coursework
National Louis University
Bachelor's Degree, Psychology in Business
2023 -
Activities and societies: Multiple-time Rector's Scholarship recipient for academic achievement, 2024–2026.
Pursuing a degree in Psychology in Business, ongoing since October 2023. Recipient of the Rector's Scholarship for academic achievement in 2024–2026.
Availability
Location
PolandAuthorized to work in
Salary expectations
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