Mounir Ayad

Assisted in training AI models by providing high-quality linguistic data in French, English, and Arabic. Reviewed and annotated AI-generated text to enhance language processing accuracy, ensuring consistency and correctness of AI language outputs through detailed analysis and feedback.

Managed relationships with business partners, ensuring customer success through ongoing support and tailored solutions. Acted as a liaison between internal teams to resolve complex client issues and streamline operations, while exceeding sales targets and enhancing client satisfaction.

Conducted coaching sessions for sales agents, improving performance through feedback and training. Developed quality assurance processes and provided performance evaluations to help agents exceed KPIs and targets.

Supported sales and consulting teams by generating leads and managing the prospecting process. Scheduled meetings with potential clients and identified new market opportunities, contributing to successful business development efforts.

Earned a Diploma in International Trade, gaining knowledge in global trade practices, market analysis, and business operations.

Completed Technical Baccalaureate, focusing on foundational education and skills necessary for further studies and professional development.