MAMounir Ayad
@mounirayad
Experienced Customer Success Manager with 20+ years in client services and sales.
PolandWhat I'm looking for
As a seasoned Customer Success Manager with over two decades of experience, I specialize in fostering strong client relationships, driving sales growth, and leading cross-functional teams. My expertise spans e-commerce, data analysis, and AI training, with a proven track record in exceeding sales targets and enhancing operational efficiency.
Currently, I contribute to AI model training by providing linguistic data in multiple languages. Previously, at Groupon, I managed key accounts, delivered training, and collaborated with internal teams to resolve complex issues, resulting in high client retention and satisfaction.
I thrive in dynamic environments, leveraging my adaptability and problem-solving skills to drive business growth and client success. My approach is consultative, ensuring tailored solutions that meet client needs and exceed expectations.
Experience
Work history, roles, and key accomplishments
AI Learning Contributor
Outlier
Sep 2023 - Aug 2024 (11 months)
Assisted in training AI models by providing high-quality linguistic data in French, English, and Arabic. Reviewed and annotated AI-generated text to enhance language processing accuracy, ensuring consistency and correctness of AI language outputs through detailed analysis and feedback.
Customer Success Manager
Groupon
Feb 2016 - Sep 2023 (7 years 7 months)
Managed relationships with business partners, ensuring customer success through ongoing support and tailored solutions. Acted as a liaison between internal teams to resolve complex client issues and streamline operations, while exceeding sales targets and enhancing client satisfaction.
Coach Sales Support
Leyton & Associates
Oct 2008 - Jul 2012 (3 years 9 months)
Conducted coaching sessions for sales agents, improving performance through feedback and training. Developed quality assurance processes and provided performance evaluations to help agents exceed KPIs and targets.
Sales Support Specialist
Leyton & Associates
Sep 2006 - Oct 2008 (2 years 1 month)
Supported sales and consulting teams by generating leads and managing the prospecting process. Scheduled meetings with potential clients and identified new market opportunities, contributing to successful business development efforts.
Education
Degrees, certifications, and relevant coursework
IFIAM
DTS in International Trade, International Trade
2000 - 2002
Earned a Diploma in International Trade, gaining knowledge in global trade practices, market analysis, and business operations.
Al Khawarizmi High School
Technical Baccalaureate, General Education
1997 - 1998
Completed Technical Baccalaureate, focusing on foundational education and skills necessary for further studies and professional development.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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