Gabriel Albert

Managed administrative operations for a home-based fisheries business, maintaining efficient workflows and accurate inventory tracking to support timely order fulfillment. Coordinated with suppliers and service providers, handled client relationships, and supported sales initiatives through digital advertising and professional email correspondence.

• Delivered prompt and effective service to Amazon Sellers, including
the appropriate escalation of issues.
• Maintained strong performance metrics focusing on quality,
productivity, and first contact resolution.
• Processed and entered music record data accurately within specified
time constraints for the Snapchat Music Research project.

Addressed incoming customer inquiries through chat, focusing on
billing issues, product concerns, service questions, and general
client issues.
• Updated customer records in the service database with precision
during and after interactions to ensure data accuracy.
• Employed problem-solving skills to transform customer frustrations
into satisfaction, contributing to customer retention and loyalty.

• Collaborated with the Partnership and Business Development team
to foster long-term strategic relationships.
• Managed content syndication initiatives across various media
industry platforms.
• Coordinated efforts to successfully convert leads from international
agencies into partnerships.
• Conducted thorough research to identify and build a robust pipeline
of potential business partners.

Completed Bachelor of Computer Science Engineering coursework at Acropolis Institute of Technology and Research.

Completed Senior Secondary coursework at St. Paul's H.S School.

Completed High Secondary coursework at St. Paul's H.S School.