Open to opportunities

Abdulazeez Yahaya

@abdulazeezyahaya

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Customer-focused Microsoft 365 technical support specialist.

Nigeria

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What I'm looking for

I am seeking a technical support or cloud support role where I can apply Microsoft 365 and migration expertise, provide excellent customer service, and contribute to product improvements while growing into leadership responsibilities.

I am a technical support specialist with over five years' experience delivering Microsoft 365, Azure AD, Exchange Online and SaaS support for enterprise and SMB clients. I focus on clear communication, patient guidance and effective remote troubleshooting to ensure high client satisfaction.

Throughout my career I achieved strong metrics — including a 95% first-contact resolution rate — and handled billing, licensing and migration cases using tools like MigrationWiz, Microsoft Admin Center, Zendesk and ServiceNow. I also collaborated with engineering teams to report bugs and improve product usability based on customer feedback.

I hold certifications including Certified Ethical Hacker (CEH) and Microsoft 365 Fundamentals, and I seek roles where I can combine technical support, user training and cloud migration expertise to improve customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Technical Support Technician

BitTitan

Dec 2024 - Nov 2025 (11 months)

Provided Tier 1–2 technical and customer support for the MigrationWiz platform, handling data migration, licensing and billing inquiries and achieving a 95% first-contact resolution rate.

MigrationWiz Licensing Troubleshooting Zendesk Remote Support Bug Reporting

Technical Support Specialist

Upwork

Nov 2023 - Nov 2024 (1 year)

Delivered remote Microsoft 365 administration and support for international clients, managing license renewals/refunds and conducting M365 security and compliance training.

Remote Administration Training Security Compliance Customer Support Refunds

Technical Support Engineer

Tek-Experts Nigeria Ltd.

Aug 2022 - Oct 2023 (1 year 2 months)

Resolved escalated Microsoft 365 and Azure AD issues for enterprise customers, implemented security and DLP policies, and consistently met SLA targets for response and resolution.

Azure AD Escalation Management SLA Management Troubleshooting Customer Feedback Compliance

Customer Support Manager

Patmadice Technologies Ltd.

Jun 2021 - Jul 2022 (1 year 1 month)

Oversaw daily customer support operations and field technicians, improving response efficiency and delivering after-sales support for IT hardware, CCTV, and solar installations to boost client retention.

Customer Support Management Field Technician Onboarding Product Demos Customer Retention

Regional IT Support

Trustfund Pensions Ltd.

Mar 2020 - Apr 2021 (1 year 1 month)

Supported 100+ staff across 8 branches with IT issues, hardware setups, account management and end-user training, ensuring IT asset security and policy compliance across Windows and macOS environments.