I’m looking for a technical support role where I can handle issues end-to-end, support customers across different channels. I have experience in Microsoft environments, especially Azure, and I’m open to a wide range of customer and technical support roles.
JULooking for a job
Joshua Ukpozi
@joshuaukpozi
Cloud & Technical Support Engineer with Microsoft support experience in Azure and M365, skilled in troubleshooting, cloud infra, and customer support.
NigeriaWhat I'm looking for
I’m a customer-focused Cloud and Technical Support Engineer with experience supporting enterprise Microsoft environments across Azure and Microsoft 365. I’ve worked within Microsoft’s support ecosystem, resolving complex production issues end-to-end while maintaining strong communication and SLA-driven service delivery.
In my Technical Support Engineer role (contracted to Microsoft), I handled high-impact Azure production cases across networking, identity, and hybrid connectivity, performing deep diagnostics and root cause analysis to deliver documented remediation steps, and I collaborated with Microsoft engineering teams to drive timely resolutions.
As a Cloud Infrastructure Engineer at a Microsoft Partner, I architect and implement Azure Landing Zones for on premises to Azure migrations and support cloud-native environments. My work includes DevOps practices, Infrastructure as Code (Terraform), CI/CD pipelines, and operating Kubernetes (AKS) platforms. I’ve also worked with event-driven architectures and observability tools like Prometheus and Grafana to improve system reliability and performance
Earlier, I supported enterprise connectivity and end-user services as a Network Technician and through an ICT Support internship. I troubleshot Windows 10/11 system, printer, and LAN-related incidents, supported Microsoft 365 user issues, and helped deploy secure network infrastructure always with ownership, clear documentation, and cross-team collaboration.
Experience
Work history, roles, and key accomplishments
ITCurrent
Cloud Engineer
Infinion Technologies
Nov 2025 - Present (5 months)
Cloud Engineer at a Microsoft Partner MSP, designing and implementing Azure Landing Zones for customer migrations. Support and maintain Azure environments, including networking and hybrid setups. Troubleshoot production issues, assist with onboarding, and collaborate with teams to ensure secure, reliable, SLA-driven operations.
TE
Technical Support Engineer
Teknowledge
Aug 2023 - Nov 2025 (2 years 3 months)
Provided frontline and escalated support to enterprise Microsoft Azure customers, resolving complex cloud infrastructure and networking incidents within Microsoft’s support ecosystem. Owned high-impact production cases end-to-end with SLA adherence, root-cause analysis, and clear customer communication.
FR
ICT Support Intern
Federal Ministry of Petroleum Resources
May 2022 - Jun 2023 (1 year 1 month)
Provided IT support to over 200 employees by troubleshooting Windows 10/11, printer issues, and LAN-related incidents to reduce downtime. Supported Microsoft 365 user issues and produced technical reports for management using Microsoft Excel and PowerPoint.
BS
Network Technician
BP Network Solutions
Sep 2022 - Feb 2023 (5 months)
Assisted the lead Network Engineer with designing and deploying enterprise network infrastructure for schools and small-to-medium businesses. Installed and terminated Ethernet cabling and supported troubleshooting of Cisco routers, switches, and access points.
Education
Degrees, certifications, and relevant coursework
NA
National Institute of Information Technology, Abuja
Professional Certificate, Networking & CyberOps
2023 - 2024
Activities and societies: Cisco-accredited Networking Academy training aligned with CCNA LINK and CyberOps curricula.
Completed an 8-month Professional Certificate training at the Cisco-accredited Networking Academy, aligned with CCNA LINK and CyberOps curricula.
UBUniversity of Benin
Bachelor of Engineering, Petroleum Engineering
2016 - 2022
Earned a Bachelor of Engineering in Petroleum Engineering from the University of Benin (2016–2022).
PE
Petroleum Training Institute, Effurun
National Diploma, Mineral Resources Engineering Technology
2013 - 2015
Completed a National Diploma in Mineral Resources Engineering Technology at Petroleum Training Institute, Effurun (2013–2015).
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Website
medium.com/@jukpoziSalary expectations
24k-48k USD
Social media
Job categories
Skills
Customer Support OperationsTicketing SystemsSLA ManagementRoot Cause AnalysisEscalation ManagementTeam CollaborationCRM PlatformsCase DocumentationCustomer CommunicationsWindows 10 11 SupportEmail TroubleshootingUser ProvisioningPassword ResetsActive Directory ManagementSystem TroubleshootingMicrosoft Dynamics 365Jira Service DeskAvayaSlackHelp Desk Ticketing SystemsTicket Lifecycle ManagementKnowledge BaseWorkflowsMicrosoft TeamsSharePointMicrosoft ExcelOutlook For WindowsAzureAzure Landing ZoneSecurity BaselinesHybrid Environment SecurityCiscoEthernetStructured CablingGmailHelpDesk+JiraMicrosoft AzureRoot CauseWindowsWindows 10Azure NetworkingAzure DevOpsAzure Active DirectoryAzure ServicesAWS
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