JUjude udenwoke
@judeudenwoke
Technical support engineer specializing in Office 365 and cloud solutions.
NigeriaWhat I'm looking for
I am a dedicated technical and cloud support engineer with a strong commitment to ethical IT compliance and advanced troubleshooting skills. My experience spans several years in IT training, development, and support, particularly with Microsoft Office 365 and Google technologies. I pride myself on my ability to provide timely resolutions to cloud-related issues, ensuring that organizations can operate smoothly and efficiently.
In my current role as a Cloud Applications/IT Operations Supervisor, I manage user access, configure multi-factor authentication, and troubleshoot complex technical issues for both staff and customers. My previous positions have honed my skills in customer service support and remote administration of IT infrastructure, allowing me to effectively communicate and implement cost-effective solutions that enhance operational efficiency.
With a proactive approach to communication and a strong focus on security and control, I am always looking for ways to improve existing processes and systems. My goal is to leverage my expertise in cloud support to contribute positively to any organization I join.
Experience
Work history, roles, and key accomplishments
Cloud Applications / IT Operations Supervisor
IL Bagno - Goshen Estate Lekki Lagos
Aug 2023 - Present (1 year 10 months)
Provided technical support for Office 365 applications and managed user access and sharing settings. Administered Office 365 accounts, licenses, groups, domains, and exchange, while configuring multi-factor authentication for enhanced security.
Technical/Customer Support Engineer
Tek Experts - Sandfield Victoria Island Lagos
Aug 2022 - Present (2 years 10 months)
Managed and resolved customer service requests, providing remote technical support for Office 365 customers. Administered Office 365 custom domains and exchange servers, and configured security using multi-factor authentication and conditional access.
Technical Assistant
Nigerian Turkish International College
Sep 2020 - Present (4 years 9 months)
Updated student records on the school website database and installed OMR machines for student weekly test grading. Successfully supported and managed Microsoft Teams online classes for students in various environments.
Network Administrator/IT Support
NIIT - Iponri Surulere Lagos State
Sep 2017 - Present (7 years 9 months)
Provided IT support in the administration of LAN and WAN networks, including the installation and configuration of routers and switches. Supported and maintained new server hardware and software infrastructure, setting up wired and wireless networks.
IT Support/Logistics Officer
Doculand Nigeria - Ajose Adeogun St, Victoria Island, Lagos
Sep 2016 - Present (8 years 9 months)
Provided system support and logistics, including e-filing documents and updating spreadsheets. Performed weekly reconciliation of physical stock with WMS, troubleshooted LAN issues, and maintained printers and UPS.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science, Computer Science
Studied Computer Science at the University of Port Harcourt. Gained foundational knowledge in various aspects of computing.
Beta College
WASSCE, General Studies
Completed secondary education at Beta College, earning the West African Senior School Certificate Examination.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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