Open to opportunities

Sophia Nehikhare- Iyare

@sophianehikhareiyare

Message

Dynamic professional with expertise in customer service and people management.

Nigeria

Message

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to leverage my customer service expertise.

I am a dynamic and highly resourceful professional with over four years of experience in customer service, people management, and marketing within the management consulting industry. My focus has always been on maximizing sales while ensuring exceptional customer satisfaction. I have a proven track record of strategic business development in highly competitive environments, which has equipped me with the skills necessary to thrive in challenging situations.

Throughout my career, I have held various roles that have honed my abilities in customer relationship management and effective communication. From being a Brand Partnership Manager to a Customer Experience Specialist, I have successfully engaged with clients, resolved issues promptly, and created exceptional brand experiences across multiple channels. My educational background in Economics has further enhanced my analytical skills, allowing me to approach problems strategically and execute plans effectively.

Experience

Work history, roles, and key accomplishments

Brand Partnership Manager

Kaizen Blitz Consulting

Jan 2020 - Present (5 years 5 months)

Conducted product training for new recruits and met daily targets during contract negotiations. Assisted with presentations and training sessions, and engaged in both physical and online marketing to source prospective clients.

Product Training Contract Negotiation Presentation Skills Digital Marketing Team Collaboration Administrative Support

Customer Experience Specialist

Azarai Jewelers

Oct 2018 - Present (6 years 8 months)

Managed daily inbound and outbound calls to ensure customer satisfaction and resolved escalated issues promptly. Created exceptional brand and buying experiences for customers across various channels.

Customer Satisfaction Outbound Calling Brand Experiences Performance Monitoring

Site Content Manager

Hybrid Age Matrix Limited

Oct 2017 - Present (7 years 8 months)

Uploaded available products daily, improving product visibility by 30%. Coordinated and monitored live auctions, and regularly updated new products on the back-end.

Product Upload Content Management Data Entry Administrative Support

Customer Care Representative

Hybrid Age Matrix Limited

Jul 2017 - Present (7 years 11 months)

Achieved daily call targets through timely inbound and outbound calls. Engaged with prospective and returning clients to address inquiries and complaints, and followed up on pending issues to ensure customer satisfaction.

Customer Service Client Engagement Team Collaboration Client Inquiries Complaint Handling

Marketing Executive

Horlikins Events Place

Jan 2016 - Present (9 years 5 months)

Arranged meetings with organizations to market company services and conducted facility tours for prospective clients. Established a clientele database and assisted in coordinating ongoing events.

Marketing Client Meetings Facility Tours Event Coordination Documentation Sales Support

State Coordinator and Volunteer

Creation Care Initiative for the Less Privileged

Jan 2015 - Present (10 years 5 months)

Scouted for less privileged victims and collaborated with other NGOs. Volunteered for outreach events, ensuring their success and safety.

Event Planning Fundraising Public Relations Team Building Community Outreach Collaboration

Intern Associate

Covenant University

Jan 2012 - Present (13 years 5 months)

Made daily outbound calls to parents/guardians regarding student excursions, exits, and disciplinary actions. Performed administrative duties including documentation and filing of student records.

Outbound Calling Administrative Support Documentation Student Affairs Database Management Communication

Education

Degrees, certifications, and relevant coursework

Covenant University

Bachelor of Science (Hons.), Economics

Grade: Second Class Upper Division

Studied Economics with a focus on economic principles, theories, and their applications. Gained a comprehensive understanding of microeconomics, macroeconomics, and econometrics.

University Preparatory School

West African Senior Secondary School Certificate, General Studies

Completed secondary education and obtained the West African Senior Secondary School Certificate Examination. Developed foundational knowledge across various subjects.