AOAdewunmi olamide
@adewunmiolamide
Customer service and administrative professional skilled in virtual assistance.
NigeriaWhat I'm looking for
I am a customer service and administrative professional with over three years' experience across banking, education, and organizational support, recently certified as a Virtual Assistant with digital skills for remote and on-site roles.
In my current role as a Teller/Customer Service Representative at AccessBank Plc, I resolve over +100 inquiries weekly, improving customer satisfaction scores by 15%, process transactions accurately, promote digital banking adoption, and maintain compliance and documentation to support audit readiness.
Previously I held roles in procurement, school administration, and teaching where I improved admissions processes, implemented inventory control and cost-reduction strategies, and supported community and electoral initiatives through volunteer service.
Experience
Work history, roles, and key accomplishments
Teller / Customer Service Rep
AccessBank Plc
Jan 2023 - Present (2 years 9 months)
Provide front-line banking support including account openings, card issuance, funds transfers, and complaint resolution, achieved a 95% customer satisfaction rating through effective complaint resolution and personalized services.
Educator and Administrator
Grace Reign Schools
Jan 2022 - Dec 2023 (1 year 11 months)
Taught primary students and oversaw administrative activities, organized common entrance exams that increased new admissions, and managed staff and school resources.
Procurement Officer
The Redeemed Christian Church of God
Jan 2020 - Dec 2022 (2 years 11 months)
Developed and monitored inventory control procedures, maintained accurate purchase records, and implemented cost-reduction strategies to improve procurement efficiency.
Educator
Bolade Group of Schools
Jan 2017 - Dec 2018 (1 year 11 months)
Taught and prepared students in various subjects, provided moral support, and contributed to increased student admissions through improved instruction.
Education
Degrees, certifications, and relevant coursework
Ogun State Institute of Technology, Igbesa
Higher National Diploma, Business Administration
2015 - 2022
Grade: Upper Credit
Completed a Higher National Diploma in Business Administration with Upper Credit, focusing on administrative and business principles.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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