Open to opportunities

Funke Abuodun

@funkeabuodun

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Customer Experience Officer blending empathetic support, CRM-driven issue resolution, and stakeholder trust-building.

Nigeria

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What I'm looking for

I’m looking to apply my people-focused support strengths in a dynamic tech environment—using emotional intelligence, adaptability, and CRM-driven inquiry resolution to deliver exceptional user experience, proactive problem-solving, and better stakeholder outcomes.

I’m an Empathetic Customer Experience Officer with a strong education-sector background, focused on resolving inquiries, improving stakeholder satisfaction, and fostering trust. I bring emotional intelligence, adaptability, and a commitment to delivering a high-quality user experience.

At Opay Digital Services Limited (Owallet) as a Customer Support Agent (2025–Present), I deliver support across digital platforms by resolving client issues promptly and effectively. I leverage CRM systems to track and manage inquiries, collaborate with technical and operations teams, and maintain professionalism when handling sensitive cases.

During my NYSC tenure as a Student Support & Client Service Coordinator (2024–2025), I supported students and guardians with academic progress, concerns, and policy queries. I successfully resolved over 95% of inquiries, streamlined communication to reduce response turnaround time by 30%, and contributed to a 20% improvement in student academic support visibility by redesigning the issue reporting workflow.

Earlier, I built strong customer-facing fundamentals as a Sales Representative & Customer Service Representative at Liveon Pharmacy (2024) and as a Community Engagement & Front Office Associate at Bethany High School (2021). Whether I’m pitching products, diffusing emotional conversations, or improving self-service access with FAQs, I’m known for proactive problem-solving and empathy.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Opay Digital Services Limited (Owallet)

Jan 2025 - Present (1 year 5 months)

Provided customer support on OWallet/digital platforms, resolving inquiries and managing cases through CRM to improve service efficiency. Collaborated with technical and operations teams to streamline digital service delivery while handling sensitive issues with empathy.

Customer Support CRM Inquiry Tracking Case Management Digital Platforms Troubleshooting Sensitive Case Handling

Student Support Coordinator

National Youth Service Corps (NYSC)

Jan 2024 - Jan 2025 (1 year)

Supported students and guardians with academic progress, policy, and concern inquiries, resolving 95%+ of cases during NYSC. Improved the visibility of student academic support by redesigning the issue reporting workflow, coordinating across departments to accelerate resolutions while maintaining accurate, confidential records.

Student Support Confidentiality Stakeholder Engagement Conflict Resolution Communication

Sales & Customer Service Rep

Liveon Pharmacy

Served customers and prospects in a pharmacy setting by pitching products and services, negotiating prices and terms, and closing deals to meet sales targets. Managed customer complaints professionally and built strong relationships to improve customer satisfaction.

Sales Customer Service Negotiation Complaint Resolution Relationship Management Interpersonal Communication Pricing Customer Satisfaction

Front Office & Community Associate

Bethany High School

Acted as a front office and community liaison during school events and daily visits, responding warmly to parents and guests. Coordinated communications on curriculum updates, school events, and policy changes, and helped compile FAQs and help guides to support self-service access to information.

Community Engagement Event Coordination Community Liaison FAQ Creation Curriculum Updates Support Relationship Building Verbal Communication Written Communication