Balogun Omowunmi Joy

As a Customer Service Agent at OPay Ltd, I collected and analyzed customer feedback, monitored satisfaction levels, and managed interactions via phone, email, and live chat. I achieved a 90% customer satisfaction rating by implementing efficient service protocols.

As Operations Manager at Adols Hair, I managed daily operations, hired and trained employees, and handled high-priority customer complaints with a 95% resolution success rate. I also implemented strategies that increased repeat business by 20%.

In my role as a Call Center Agent at Consol Ltd, I provided first-level customer support, assisted with inquiries and complaints, and contributed to a 15% revenue increase through upselling. I also maintained records for quality assurance.

As a Language Tutor, I designed engaging lesson plans, assessed student performance, and integrated digital tools to enhance learning, significantly increasing student engagement.

In my role as a Sales Representative and Cashier, I assisted customers in product selection, processed transactions efficiently, and maintained inventory records, contributing to improved sales performance.

Pursued a Bachelor of Arts in Linguistics and Languages, focusing on the study of language structure, usage, and the relationship between language and culture.

Completed secondary education with a focus on preparing for the West African Examination Council (WAEC) certification.