Open to opportunities

Josephine Gathambo

@josephinegathambo

Message

Personable customer service and data analyst with proven problem-solving skills.

Kenya

Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and allows me to leverage my analytical skills to drive impactful decisions.

I am a personable and adaptable customer service professional with a proven track record of exceeding client satisfaction goals. My skills in active listening, clear communication, and creative problem-solving enable me to deliver tailored solutions that meet the unique needs of each client. I thrive in both independent and team environments, always aiming to contribute positively to my workplace.

As an innovative and detail-oriented data analyst with over four years of experience, I am eager to support Data Dive Analytics in driving significant business decisions through critical data analysis. My expertise includes managing master data, ensuring data integrity, and generating insightful reports that guide strategic decisions. I am committed to enhancing productivity and steering organizations towards profitability.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

East African Seed Co. Ltd (Agriscope Africa Limited)

Jan 2021 - Present (4 years 6 months)

Managed master data, including creation, updates, and deletion. Provided quality assurance of imported data, working with quality assurance analysts if necessary.

Data Management Data Quality Data Analysis SQL Microsoft Excel Data Warehousing Data Integrity System Implementation User Training

Customer Care Team Leader

East African Seed Co. Ltd (Agriscope Africa Limited)

Aug 2018 - Dec 2020 (2 years 4 months)

Maintained registry/records and provided comprehensive customer services, including general communication and follow-ups. Handled timely order processing, deliveries, invoice processing, and credit notes follow-ups.

Customer Service Team Leadership Order Processing Customer Invoicing Process Debt Collection Customer Communications Conflict Resolution Data Entry Microsoft Office Teamwork

Administration/Customer Service Assistant

Soloplant Kenya Limited (Subsidiary of Amiran (K) Ltd)

Oct 2017 - Jul 2018 (9 months)

Prepared sales agreements and export documents, and managed reception duties including responding to phone calls. Updated daily production activities and assisted with administrative tasks affecting company operations.

Sales Support Administrative Support Customer Service Data Entry Microsoft Office Communication Coordination

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor ’s Degree, Horticulture

Studied Horticulture at the University of Nairobi, completing the program in 2015. Gained foundational knowledge and practical skills in various aspects of horticultural science.

College of Human Resource Management

Higher Diploma, Human Resource Management

Completed a Higher Diploma in Human Resource Management at the College of Human Resource Management. This program provided in-depth knowledge and practical skills in HR principles and practices.

Kabare Girls High School

Kenya Certificate of Secondary Education (KCSE), General Studies

Obtained the Kenya Certificate of Secondary Education from Kabare Girls High School in 2009. This certification marked the completion of secondary education.

Proficiency in Computer application

Certificate, Computer Applications

Acquired a Certificate in Computer Applications in May 2010, demonstrating proficiency in various Microsoft applications. This included Ms. Word, MS. Excel, MS. PowerPoint, MS Access, MS Publisher, MS Windows, Keyboarding, Emailing & Internet.