MKMelvin Koech
@melvinkoech
I am a customer-service and data-focused IT professional.
KenyaWhat I'm looking for
I am a customer-service and data-focused IT professional with a Diploma in Business Information Technology.
I have hands-on experience resolving customer inquiries at a major telecom brand and working in operations at a research firm, where I conducted CATI interviews and performed data analysis using Excel and SPSS.
In a records role I managed and updated IPR data, reviewed recordation applications, processed invoices, liaised with clients, and supported stakeholder sensitization and report writing.
I bring strong Microsoft Office and SPSS skills, beginner R and web fundamentals (PHP, HTML, CSS, JavaScript, MySQL), teamwork, and a commitment to continuous learning; I seek roles that combine customer service, data analysis, and IT support to drive operational improvements.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Metro by T-Mobile
Feb 2025 - Present (6 months)
Resolved customer inquiries, managed accounts, and processed orders, returns, and exchanges while recording interactions and providing feedback to management to improve service delivery.
Education
Degrees, certifications, and relevant coursework
TKThe Co-operative University of Kenya
Diploma in Business Information Technology, Business Information Technology
2020 - 2023
Activities and societies: Proficient in Microsoft Office (Excel, Word, PowerPoint); spreadsheet budgeting and formatting; programming in PHP, HTML, CSS, JavaScript, and MySQL; data analysis using Excel and SPSS; teamwork and collaboration.
Diploma in Business Information Technology with coursework and practical skills in office productivity, programming, and data analysis.
Longisa Boys' High School
Kenya Certificate of Secondary Education, Secondary Education
2016 - 2019
Completed secondary education and was awarded the Kenya Certificate of Secondary Education (KCSE) in 2019.
Ngata Primary School
Kenya Certificate of Primary Education, Primary Education
Completed primary education and was awarded the Kenya Certificate of Primary Education (KCPE).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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