Open to opportunities

Desma Okanda

@desmaokanda

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Passionate data analyst focused on solving economic problems.

Kenya

Message

What I'm looking for

I seek a role that enhances my analytical skills while contributing to economic solutions.

I am a competent and self-motivated individual with a strong passion for data analysis and solving economic problems through data-driven predictions. My background in economics, combined with my experience in customer service and data handling, has equipped me with the skills necessary to excel in this field. I pride myself on my attention to detail and my ability to communicate effectively, both in writing and verbally.

Throughout my career, I have gained valuable experience working as a Customer Service Agent and an Economics Attaché, where I honed my skills in data entry, customer service, and administrative support. I have also presented at notable events such as the East African Economics Symposium and the National Students’ Entrepreneurship Summit, showcasing my commitment to continuous learning and professional development.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

CCI

Jul 2024 - Mar 2025 (8 months)

Resolved customer issues through calls, chats, emails, and other communication platforms, providing accurate information regarding products and services. Troubleshot and resolved technical issues faced by customers, handling complaints promptly and effectively to maintain customer satisfaction. Documented customer interactions and collaborated with team members to improve overall service delivery.

Customer Service Communication Troubleshooting Problem Solving Technical Support Documentation Team Collaboration MS Office

Economics Attaché

National Hospital Insurance Fund (NHIF)

May 2023 - Jul 2023 (2 months)

Worked across various departments including Biometrics Registration, Front Desk, and Manager's Office, gaining valuable experience in data handling and administrative support. Provided customer service and gained exposure to claims, compliance, accounts, registry, and quality assurance operations. Collaborated with different supervisors to understand diverse organizational functions.

Administrative Support Customer Service Data Entry MS Office Organizational Skills Quantitative Analysis

Education

Degrees, certifications, and relevant coursework

Multimedia University

Bachelor of Science, Economics

Grade: Second Class Honors (Upper Division)

Completed a Bachelor of Science in Economics, focusing on economic principles and quantitative analysis. Achieved Second Class Honors (Upper Division).