Emmanuel Omoke

As a Customer Service Representative, I facilitated communication with customers through various channels, ensuring timely resolutions and enhancing satisfaction. I mitigated concerns, optimized database management, and improved response efficiency, contributing to a positive service environment.

In the role of Data Manager, I executed high-volume data entry tasks, spearheaded quality control initiatives, and refined data integrity processes. I collaborated with teams to implement verification strategies, ensuring compliance and accuracy in data management.

As an Accounts Handler, I managed office records, developed an understanding of financial processes, and audited cash book entries. I reconciled financial documents and coordinated with accounting teams to ensure timely reporting and compliance.

Grade: Second Class Upper Division

Pursued a Bachelor of Economics and Statistics, focusing on economic theories, statistical methods, and data analysis techniques. Achieved a Second Class Upper Division, demonstrating strong analytical skills and a solid understanding of economic principles.

Completed a certificate course in Quantitative Analysis, focusing on SPSS, STATA, and Advanced Excel, enhancing skills in data analysis and statistical modeling.

Completed training in Data Entry and Management, equipping with essential skills for efficient data handling and management in professional settings.

Grade: B+

Completed the Kenya Certificate of Secondary Education with a B+ grade, demonstrating proficiency in various subjects and a strong foundation for further education.