Froy froyxx
@froyfroyxx
I drive Hilton reservation sales and customer resolution through bilingual B2B and B2C support.
El SalvadorWhat I'm looking for
I support Hilton’s reservation operations through Teleperformance, handling high-volume B2B and B2C sales, reservations, follow-up calls, and complex customer issues in English.
I use Salesforce and reservation systems to manage customer information, recommend hotel options, cross-sell services, and resolve escalations. I achieved 100% FCR and CSAT across 31 customer surveys while pursuing a Public Accounting degree.
Experience
Work history, roles, and key accomplishments
Customer Service Sales Agent
Teleperformance El Salvador
Jan 2026 - Present (9 months)
Handles high-volume B2B and B2C sales and customer service interactions for Hilton's reservation operations. Conducts follow-up calls, manages reservations, resolves escalations, and uses Salesforce CRM to document interactions.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de El Salvador
Bachelor's Degree, Public Accounting
Pursuing a Bachelor's Degree in Public Accounting, expected to complete in January 2028.
Universidad Pedagógica de El Salvador
TOEIC Certification, English Proficiency
Grade: C1
Completed TOEIC English Proficiency certification with a C1 level in September 2025.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
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