Marcelo Modenessi

Customer Support & Travel Specialist with over 4 years of experience delivering high-quality remote support across chat, email, and phone. I built a strong foundation at Expedia, where I handled reservations, flights, cancellations, and escalations, consistently maintaining high customer satisfaction in fast-paced environments.

I also bring operational experience from Roomonitor, managing over 100 properties, including reservations, guest support, emergency cases, and coordination tasks such as access and special requests. This strengthened my ability to multitask, think critically, and resolve issues quickly under pressure.

Additionally, I have experience in sales and customer service with TELUS and Macy’s, enhancing my communication, client relationship, and problem-solving skills.

I specialize in providing personalized, non-scripted support that builds trust with customers. I’m detail-oriented, adaptable, and highly committed to delivering efficient, human-centered service. I’m ready to contribute from day one.