Jennifer Milena Revelo Menjivar
@jennifermilenarevelo
Customer service professional with expertise in tourism and management.
El SalvadorWhat I'm looking for
I am a dedicated customer service professional with extensive experience in the airline, hotel, and tourism sectors. Currently, I serve as a founder at Ever, where I manage customer experiences and provide personalized assistance through various communication channels. My proficiency in Global Distribution Systems (GDS) allows me to efficiently handle reservations and enhance customer satisfaction.
In my previous roles, I have demonstrated strong skills in recruitment and administrative support, ensuring smooth operations within the teams I have worked with. I have successfully coordinated candidate interviews, managed documentation, and prepared progress reports, showcasing my ability to work effectively under pressure and deliver quality results.
With a Bachelor's Degree in Foreign Affairs from Universidad de El Salvador and a diploma in Customs Legislation, I possess a solid educational background that complements my practical experience. I am passionate about providing excellent customer service and continuously improving processes to enhance the overall customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever El Salvador
Dec 2022 - Present (3 years)
Provided customer service across airline, hotel, and tourism sectors, offering personalized assistance via calls, emails, and chat. Managed GDS for tourism reservations and supported the recruitment department with candidate communications and test coordination.
Administrative Intern
Instituto Salvadoreño de Bienestar Magisterial
Jun 2022 - Oct 2022 (4 months)
Served as an administrative intern within the accounting department, managing and reviewing accounting and administrative reports. Gained experience in institutional financial processes and data management.
Customer Service Representative Agent
Teleperformance El Salvador
Oct 2021 - Oct 2022 (1 year)
Worked as a Customer Service Representative Agent, handling inquiries via chat and calls. Consistently met metrics and achieved excellent results in objection management.
Intern
Junior Achievement El Salvador JAE
Jun 2021 - Aug 2021 (2 months)
Participated in an internship program, handling paperwork and personal documents for participants. Monitored English classes on Zoom and prepared follow-up reports for assigned groups.
Sales and Customer Service Representative
Prepago y Más S.A de C.V
Dec 2020 - May 2021 (5 months)
Managed sales and customer services at points of sale for both in-person and online products. Handled cash, inventory, product receipts, and generated daily and monthly sales reports.
Education
Degrees, certifications, and relevant coursework
Universidad de El Salvador
Bachelor's Degree, Foreign Affairs
Pursued a Bachelor's Degree in Foreign Affairs. The program provided a comprehensive understanding of international relations and global dynamics.
Unidad de Formación Continua
Diploma, Customs Legislation
Completed a Diploma in Customs Legislation. This program focused on the legal framework and procedures governing customs operations.
Availability
Location
El SalvadorAuthorized to work in
Job categories
Interested in hiring Jennifer Milena?
You can contact Jennifer Milena and 90k+ other talented remote workers on Himalayas.
Message Jennifer MilenaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
