Sarah Nicollete

I am a detail-oriented Virtual Assistant with over 5 years of experience supporting startups, small businesses, and eCommerce teams. My strong background in customer support, remote task management, and client communications has equipped me with the skills necessary to resolve customer complaints effectively and improve internal processes. I pride myself on my quick response times, organized follow-through, and a customer-first mindset.

Throughout my career, I have successfully managed product listings, applied basic SEO, and designed print-ready graphics for multiple Shopify and Redbubble stores. My proactive approach to resolving customer complaints has contributed to stronger customer retention and satisfaction. I have also shared valuable insights from recurring customer questions to help clients enhance their help centers and onboarding materials, ensuring a seamless experience for all users.

In my previous roles, I have handled over 60 daily customer queries with a 90% first-contact resolution rate and trained new support representatives on best practices for ticket management. My ability to build strong rapport with customers and suggest workflow improvements has led to noticeable reductions in churn and delivery delays, ultimately enhancing the overall customer experience.