Frederick King
@frederickking
Motivated customer-support professional transitioning trades experience to remote technical roles.
United StatesWhat I'm looking for
I am a motivated, detail-oriented professional transitioning from hands-on trade and customer service roles into remote work, bringing strong computer literacy, data entry, and time management skills.
In prior roles I provided technical and payment support for financial clients at FIS Global, managed customer interactions at PSI Staffing and K-Mart, and developed practical problem-solving and equipment skills as a welder and industrial maintenance technician.
As a Journeyman Foreman I oversaw team operations, coordinated schedules, and enforced quality and safety standards, demonstrating leadership, independent work capacity, and a readiness to contribute reliable remote support and service.
Experience
Work history, roles, and key accomplishments
Journeyman Foreman
Local 372
Jul 2022 - Present (3 years 3 months)
Oversee team operations, coordinate project schedules, and ensure quality and safety standards are met while managing multiple tasks and deadlines to deliver projects on time.
FGProvided technical and payment support for financial clients, processed transactions and resolved billing issues via phone and email to maintain client satisfaction.
Customer Service Representative
PSI Staffing
Aug 2019 - Feb 2020 (6 months)
Handled customer inquiries, complaints, orders, and returns, ensuring quick resolution and high satisfaction levels for assigned clients.
Welder / Industrial Maintenance
Lavender Inc.
Apr 2017 - Aug 2019 (2 years 4 months)
Fabricated and assembled metal structures, operated and maintained welding equipment, and implemented safety measures to ensure quality and safe operations.
Customer Service Associate
K-Mart
Mar 2013 - Apr 2017 (4 years 1 month)
Assisted customers with product inquiries, managed returns, and handled cash register transactions to maintain an organized sales floor and high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Sunshine High School
High School Diploma, General Education
Completed High School Diploma at Sunshine High School, graduating in 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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