Open to opportunities

Ashton Dall

@ashtondall

Customer service and operations leader delivering fast, customer-first support while coordinating teams to resolve issues efficiently.

United States

Message

What I'm looking for

I’m looking for a remote Customer Service Representative, Call Center Representative, or Customer Support Specialist role where I can use my management and people skills to deliver exceptional, customer-first service.

I’m an experienced supervisor and operations professional with a strong background in team leadership, customer service, problem resolution, and daily operations management. I’m known for clear communication, adaptability, accurate recordkeeping, and a customer-first mindset in fast-paced environments.

As a Customer Service Professional | Team Leader | Operations Supervisor at North Star Cast Steel, I coordinated daily operations across multiple departments, maintained vendor and customer records, and partnered with management to meet operational goals and customer requirements. I resolved issues by coordinating communication between departments, supported quality control processes, and worked directly with company ownership on improvement projects and operational planning.

Earlier, I delivered excellent resident-focused service as an Apartment Maintenance Technician, prioritizing multiple work orders, keeping detailed records, and communicating effectively with residents, vendors, and management. I also managed preventive maintenance and troubleshooting as an Industrial Maintenance Mechanic at Lighthouse for the Blind, keeping service documentation accurate and collaborating across departments to minimize downtime.

Experience

Work history, roles, and key accomplishments

Customer Service Team Leader

North Star Cast Steel

Mar 2023 - Oct 2025 (2 years 7 months)

Assisted with daily operations and coordinated multiple departments to meet operational goals and customer requirements. Maintained vendor and customer records, supported quality control processes, and provided leadership to employees across the organization.

Team Leadership Customer Service Operations Management Record Management Quality Assurance Problem Solving Time Management Scheduling coordination Process Improvement Conflict Resolution Microsoft Office

Apartment Maintenance Technician

Walls Property Management

Oct 2021 - Feb 2023 (1 year 4 months)

Provided customer service to residents by responding to maintenance requests and concerns. Managed multiple work orders, maintained detailed records, and communicated with residents, vendors, and management to resolve issues.

Customer Service Call Center Support Work Order Management Record Management Time Management Scheduling coordination Communication Skills Problem Solving Multitasking Data Entry

Industrial Maintenance Mechanic

Lighthouse for the Blind

Jan 2015 - Oct 2021 (6 years 9 months)

Managed work orders and preventive maintenance schedules to support production uptime. Troubleshot equipment issues, maintained service documentation, and collaborated with multiple departments to minimize downtime.

Preventive Maintenance Work Order Management Troubleshooting Equipment Maintenance Problem Solving Communication Skills Record Management Process Improvement Multitasking

General Laborer

Madden Industrial Craftsmen

Mar 2014 - Jan 2015 (10 months)

Supported a variety of projects while maintaining safety and quality standards. Worked effectively in team environments, adapted to changing priorities, and was recognized as Employee of the Month for reliability and work ethic.

Safety Quality Assurance Team Collaboration Reliability Time Management Process Adherence