Dezziyona Hamilton
@dezziyonahamilton
Highly efficient professional with strong customer service skills.
United StatesWhat I'm looking for
I am a dedicated and highly efficient professional with a proven track record in customer service and technical support. My experience spans various roles, including online troubleshooting at Frost Bank, where I assisted customers with complex inquiries and provided effective solutions. My ability to communicate clearly and empathetically has allowed me to excel in customer-facing positions.
Throughout my career, I have developed strong organizational skills and technical knowledge, particularly in manufacturing processes during my time at Veho. I have successfully managed cash handling and customer interactions as a Sales Associate at STAR CONCESSIONS and as a Manager at Aeropostale, where I also guided customers through online account access. I am passionate about delivering exceptional service and continuously improving processes to enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Online Support Specialist
Frost Bank
Apr 2024 - Mar 2025 (11 months)
Provided online troubleshooting and support for customers, resolving complex issues related to claims, fees, and charges. Assisted customers via telecommunications, utilizing various computer systems and programs to address their inquiries effectively.
Sales Associate
Star Concessions
Jul 2022 - Apr 2024 (1 year 9 months)
Managed cash transactions and provided direct customer service in a fast-paced retail environment. Responsible for stocking, setting up, breaking down, zoning, and cleaning the store, including washing dishes and maintaining cleanliness of tables and bathrooms.
Assembly Line Worker
Veho
Oct 2019 - Jul 2022 (2 years 9 months)
Acquired technical knowledge of manufacturing processes and demonstrated strong digital literacy to facilitate software-based processes. Operated hydraulic presses, automatic welding systems, and drill presses while working with personnel at all organizational levels to meet production goals.
Manager
Aeropostale
Sep 2017 - Dec 2018 (1 year 3 months)
Assisted customers with troubleshooting online access accounts and addressed questions regarding account balances. Guided cardholders through online account access and de-escalated upset customers by resolving their issues.
Education
Degrees, certifications, and relevant coursework
Natchitoches Central High School
High school or equivalent, GED
Completed high school education, obtaining a GED. Focused on general studies to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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