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Frank Rene Valdivieso Perez

@frankvaldivieso

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Customer Service Specialist with 5+ years of experience.

El Salvador

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What I'm looking for

I am looking for opportunities that allow me to grow in a collaborative environment, focusing on customer support and digital marketing.

I am a Customer Support Specialist with over five years of experience in technical support and client service roles. My expertise lies in effective communication, problem-solving, and adapting to remote work dynamics. I am also pursuing a degree in International Relations while obtaining certifications in digital marketing and communication.

Throughout my career, I have demonstrated a strong commitment to delivering high-quality customer experiences. My recent role as a Technical Support Specialist at Wix allowed me to enhance customer satisfaction by 30% through tailored support and SEO strategies. I thrive in collaborative environments and am eager to contribute my skills to a team that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Appointment Specialist (STAC)

The Office Gurus

Jul 2024 - Apr 2025 (9 months)

Engaged with buyers and sellers to facilitate property transactions, ensuring a seamless experience. Collaborated with showing agents to present properties effectively, enhancing buyer interest. Updated property listings on Zillow, improving visibility and accuracy for potential buyers.

Collaboration

Technical Support (Wix)

Telus International

Jan 2024 - Jul 2024 (6 months)

Provided expert technical support to users of the Wix platform, assisting in website creation and design. Developed tailored SEO strategies to enhance website visibility and performance in search engines. Achieved a 30% increase in customer satisfaction rating through effective problem solving and support.

Technical Support wix SEO Strategies Customer Satisfaction Problem Solving

Customer Service (Hopper)

Telus International

Oct 2022 - Jan 2024 (1 year 3 months)

Assisted customers in booking appointments for hotels, flights, activities, and car rentals. Managed cancellations, changes, and refunds efficiently, ensuring customer satisfaction. Gained proficiency in Amadeus and GDS tools, enhancing operational effectiveness.

Customer Satisfaction

Community Manager

René Valdivieso Salón

Jan 2019 - Jan 2021 (2 years)

Created and edited social network content to enhance brand visibility and engagement. Managed online communities and implemented strategies to foster positive interactions.

Education

Degrees, certifications, and relevant coursework

Bircham Executive College

Bachelor in International Relations, International Relations

Activities and societies: Getting Digital Marketing and Communications certificates.

Currently pursuing a Bachelor's degree in International Relations, focusing on global affairs and diplomacy. Actively engaged as a student and simultaneously acquiring certifications in Digital Marketing and Communications.

Colegio Joyas de Ceren

General Highschool Diploma, Communications

Activities and societies: Diploma in graphic design.

Completed general high school education with a specialization in Communications. Acquired foundational knowledge in communication principles and obtained a diploma in graphic design.