FMfrank maronga
@frankmaronga
Diligent relationship officer with a passion for customer service.
KenyaWhat I'm looking for
I am a diligent and ambitious professional with a strong commitment to integrity and a desire to serve the less fortunate. My experience as a Relationship Officer at Equity Bank has equipped me with the skills to market and onboard digital products while maintaining excellent relationships with clients. I thrive in dynamic environments and am dedicated to achieving set targets that align with the bank's mission.
Previously, I worked as a Business Relationship Officer at Fadhili Micro-Enterprises, where I honed my skills in sales, marketing, and customer service. I have a proven track record of evaluating creditworthiness, processing loan applications, and building trust with clients. My educational background in Banking and Credit, along with ongoing studies in Human Resource Management and Counseling, further enhances my ability to contribute positively to any organization.
Experience
Work history, roles, and key accomplishments
Relationship Officer - Sales
Equity Bank Ltd
Mar 2022 - Dec 2024 (2 years 9 months)
Marketed and onboarded Pay with Equity (PWE), Billers, and Ecosystem Products. Managed relationships with PWE, Billers customers, and referred customers.
Business Relationship Officer
Fadhili Micro-Enterprises Ltd.
Jul 2018 - Feb 2022 (3 years 7 months)
Evaluated creditworthiness by processing loan applications and documentation within specified limits. Interviewed applicants to determine financial eligibility and feasibility of granting loans.
Designated Sales Representative
Simba Telecoms
Jan 2017 - Jun 2018 (1 year 5 months)
Identified prospective customers, generated leads, and converted them into sales. Networked and built relationships with clients to persuade them to purchase company products and services.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Human Resource Management, Human Resource Management
2023 - 2025
Currently pursuing a Bachelor's degree in Human Resource Management. Expected to complete the program in 2025.
Heart Bible International University (HBIU)
Bachelor of Science, Counseling and Psychology
2023 - 2025
Currently enrolled in a Bachelor of Science program focusing on Counseling and Psychology. Anticipated completion in 2025.
College of Insurance
Executive Certificate of Proficiency, Insurance
2024 - 2024
Obtained an executive certificate demonstrating proficiency in insurance principles and practices.
Moody’s Analytics
Certificate, Banking and Credit, Customer Experience
2024 - 2024
Completed certifications in Foundations of Banking and Credit and Elevating the Customer Experience.
Tishel Management Consultant
Certificate, Leadership and Management
2019 - 2019
Completed a certificate program focused on leadership and management principles.
Kisii College of Accountancy
Certified Public Accountant (CPA), Accounting
2013 - 2015
Successfully passed Part 1 and 2 of the Certified Public Accountant examination. Gained proficiency in accounting packages including QuickBooks and Sage.
Jarm Computer Solutions
Certificate, Computer Packages
2012 - 2012
Grade: DISTINCTION
Achieved a distinction in computer packages, demonstrating strong computer proficiency.
Cardinal Otunga High School
Kenya Certificate of Secondary Education, Secondary Education
2008 - 2011
Grade: B-
Completed secondary education and obtained the Kenya Certificate of Secondary Education.
Nyambunwa Academy
Kenya Certificate of Primary Education, Primary Education
1999 - 2007
Grade: B
Completed primary education and obtained the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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