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Lavender Mireri

@lavendermireri

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Results-driven Relationship Officer with expertise in customer management.

Kenya

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What I'm looking for

I am seeking a role that allows me to leverage my banking expertise while fostering strong client relationships and driving business growth.

I am a dedicated Relationship Officer with a strong background in banking and customer service. With a BSc in Mathematics and Economics with IT from Maseno University, I have honed my skills in relationship management and sales. My experience at Equity Bank has equipped me with the ability to onboard and manage SME customers effectively, achieving a loan book growth of over Ksh. 35 million and exceeding sales targets consistently.

Throughout my career, I have demonstrated exceptional leadership and communication skills, managing teams and fostering strong relationships with clients. My commitment to providing excellent customer experiences has been recognized through promotions and accolades, including being voted the best team player. I thrive in challenging environments and am adept at problem-solving, ensuring that customer needs are met while adhering to banking standards and policies.

Experience

Work history, roles, and key accomplishments

Current

Relationship Officer SME Business

Current

Equity Bank

Mar 2024 - Present (1 year 4 months)

Onboarded business and SME customers, mobilizing deposits and growing the loan book under my portfolio. Managed portfolio at risk, ensuring timely and full loan repayments with NIL write-offs.

Customer Onboarding Deposit Mobilization Risk Management Relationship Management Sales Negotiation Microsoft Office Core Banking Systems

Collections Relationship Officer

Equity Bank

Oct 2022 - Feb 2024 (1 year 4 months)

Demonstrated professionalism and excellent customer service while adhering to bank policies and procedures. Conducted tele-sales, cross-selling, and tele-marketing, building meaningful relationships with customers.

Customer Service Cross Selling Relationship Management Debt Collection Negotiation Reporting Account Management Microsoft Office Core Banking Systems

Education

Degrees, certifications, and relevant coursework

Maseno University

BSc. Mathematics and Economics with IT, Mathematics and Economics with IT

Grade: Second Class Lower Division

Completed a Bachelor of Science degree in Mathematics and Economics with IT, achieving a Second Class Lower Division. Gained foundational knowledge in economic principles, mathematical applications, and information technology.

Lugulu Girls High School

Kenya Certificate of Secondary Education, General Studies

Grade: B+

Obtained the Kenya Certificate of Secondary Education with a mean grade of B+. Developed a strong academic foundation across various subjects.

Probation Training Center - Webuye

Certificate in Computer Packages, Computer Applications

Completed a Certificate in Computer Packages, gaining proficiency in essential computer applications. Developed practical skills in various software programs relevant to modern office environments.