Eric Ngatia

As a Relationship Officer in SME Banking, I build and maintain relationships with SME clients, assess their financial health, and provide tailored financial solutions. I evaluate risks, monitor loan portfolios, and ensure compliance with regulations while offering strategic advice to help clients grow their businesses.

In my role as a Relationship Officer in the Contact Center, I developed strong client relationships, addressed inquiries, and provided banking solutions. I maintained product knowledge, processed requests, and trained junior staff while ensuring a positive customer service experience.

During my attachment, I assisted visitors with information about tourism and cultural activities, supported administrative tasks, and participated in cultural events. I also conducted research on tourism trends and helped coordinate promotional activities.

As a Tour Consultant, I engaged with clients to understand their travel preferences and designed customized itineraries. I handled reservations, negotiated with suppliers, and provided exceptional customer service throughout the travel experience.

Pursuing an Executive Certificate of Proficiency in Insurance (ECOP), focusing on the fundamentals of insurance principles and practices.

Completed a Certificate in Business Credit, enhancing skills in credit analysis, risk assessment, and financial decision-making.

Studied Tourism Management, focusing on the principles of tourism, hospitality, and event management. Developed skills in customer service, cultural awareness, and sustainable tourism practices.

Completed a course in Computer Studies, gaining proficiency in various software applications, computer programming, and IT support skills.

Achieved the Kenya Certificate of Secondary Education (KCSE), covering a broad curriculum that included sciences, humanities, and languages.